Ask the Community
Groups
How to toggle Remote Assistance on Reporter (VM) and Inspector Appliances - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <p> </p> <ol><li> Download the Appliance Diagnostic Tool using the following link:<br><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fs3.amazonaws.com%2Fnetworkdetective%2Fdownload%2FInspectorDiagnosticTool.exe">https://s3.amazonaws.com/networkdetective/download/InspectorDiagnosticTool.exe</a><br><br></li> <li> Note: you must run it on a machine on the same subnet as the appliance.<br><br></li> <li> When the tool detects the Appliance double click the Appliance icon to bring up a list of available commands.<br><br></li> <li> Select the option to “Toggle Remote Assistance Status”. This will give us access to the device.</li> </ol> </article> </main>