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NEW 2nd generation Webroot + Kaseya VSA Cloud module

Webroot Team
Webroot Team UKMember, TAP Partner
edited February 4 in Solutions

Product Name: NEW 2nd generation Webroot + Kaseya VSA Cloud module

Version: 2.0.21053.1 Released on Feb 23, 2021

Description : The 2nd generation Kaseya VSA Cloud + Webroot integration module is designed to provide the security, efficacy, ease of management, and cost savings administrators need to protect clients and their users, endpoints, and data. Stronger and more streamlined than traditional antivirus and antimalware solutions, this integration offers powerful features that go above and beyond virus protection and breach prevention. It includes fully configurable, granular GUI-driven auto-deployment, multi-tier Kaseya Organization and Group management, actionable alerts, agent commands, detailed threat history, extensive agent information, easy-to-use dashboards, advanced search capabilities, and more; with more enhancements to come.

This module is extremely intuitive and quick to install, requiring only a few clicks. There are helpful hints and tooltips throughout, and the module supports both Windows® and macOS® devices.

Webroot Kaseya Cloud Module Version 2.0.21053.1
Webroot Plugin VSAZ Version 1.5
Release Date: February 23, 2021

By clicking the Module Download Link below, you agree to the terms of the Plugin Agreement.
Kaseya Module Quick Start Guide
Module Download Link
Integration Overview
Cloud Module Video Tutorials
Free Trial
**For questions or assistance, please contact Webroot support by clicking on this link**

Instructions :

  • You will need the following to complete this installation of this module:
  • Either a Webroot console Super Admin account or at least one Webroot site key.
    Create a free trial. Note: If you are a first-time Webroot user, please complete your console account setup before going any further. Click here for more information. 
  • MSP customers set up as different sites within Webroot console; one key per customer.
  • MSP customers set up as groups within the Webroot console; one key for all customers.
  • Kaseya administrator account.

Comments

  • Aaron Elliott
    Aaron Elliott Member
    edited July 2018

    All I seem to get is "This Tenant is not registered!!!" after installing....

  • Andrew Streetman
    Andrew Streetman Member CHOCOLATE MILK
    edited October 2018

    When will we see the next release of the plugin?

  • Nick
    Nick Member CHOCOLATE MILK
    edited January 2019

    are there documents for upgrading the module for existing installs? what about for on-premise

  • Andrew Streetman
    Andrew Streetman Member CHOCOLATE MILK
    edited January 2019

    Nick, 

    We just installed the new plug in on our SaaS server. Just went through the same process as before uploading the VSAZ file and registering with VSA. 

    Not sure for on prem, as our on prem VSA server doesn't have Webroot clients. 

  • Craig Papke
    Craig Papke Member
    edited January 2019

    Nick - If you still need any assistance, please contact me:  [email protected]

    Thanks!

  • Eugene
    Eugene Member
    edited January 2019

    Tiny heads up on an issue I ran into:

    I had an older copy of the vsaz file in my Downloads folder so the latest download got renamed. Due to the different name of the file the installation failed w/ the following error message. Once I removed the older versions and re-downloaded it, now with the normal name, it worked just fine.

    image

  • Jason Bachman
    Jason Bachman Member CHOCOLATE MILK
    edited July 2019

    When trying to install the v1.5 module for SaaS envrionment, I am getting the error "Object reference not set to an instance of an object".

    image

  • Craig Papke
    Craig Papke Member
    edited July 2019

    Please remember to reach our to Webroot Support for any technical difficulties.   1-866-254-8400

  • Eugene
    Eugene Member
    edited July 2019

    Jason Bachman - I gotchu

    Correct me if I am wrong but you have multiple copies of the same file in your downloads location, such that Windows adds a (#) to the file name. Change the file name to be the original name and that should clear it up.

  • jessica.
    jessica. Member
    edited October 2019

    I was able to complete the installation on our SaaS instance of Kaseya without issue. My only concern now is that this module does not contain the functionality I've had with it in the past.

    We previously had the on-prem version of Kaseya and our Webroot module allowed us to toggle between managing/assign keys at the org level and at the machine group level. We used Orgs to differentiate contract levels and each client was a separate machine group within that with a unique site key. We can no longer organize our VSA that way if we want to manage Webroot through the SaaS module.

    We also previously had the option to configure Webroot to auto-install through the Webroot module. This option is missing in the SaaS module.

    These were both crucial functions and not having them now is a pretty big deal. Is there a different version of this module I should be using?

  • Craig Papke
    Craig Papke Member
    edited October 2019

    Jessica - Would you please contact me at [email protected]?  I'd be happy to help any way I can with the SaaS module.  Unfortunately, the discussion board on AE doesn't allow for me to see your email address or contact information.

  • RCondon
    RCondon CAMember
    edited February 2020

    This plugin is no longer working for us.

    We are getting freezing and having to waste large amounts of time waiting!

    The issue it due to the plugin trying to refresh ALL of the agents at one time and timing out.

    A simple fix would be to load NO agents when first opening the Deployment and Status Dashboard.

    We are on SAAS platform with 3500 endpoints.

  • Craig Papke
    Craig Papke Member
    edited February 2020

    Hi Rob,

    I believe I can see a ticket in our system that could be from you and your team.  The hard part is this discussion board does not allow me to respond directly or see your info.  Will you please contact me.  I'd like to see how I can help.  Thanks!  [email protected]

  • RCondon
    RCondon CAMember
    edited March 2020

    Our Kaseya SAAS Platform was just updated and now Webroot plugin does not load with an error that the plugin is missing. I was going to install again but cannot find the download here. Is there a new version? or where can I download a current version to see if this fixed the issue.

  • Craig Papke
    Craig Papke Member
    edited March 2020

    Hello Rob,

    I still have your email address form a month ago and will send you some info directly.  Please remember that this Discussion Forum has no way to interact and is not monitored by Webroot Support.  Any immediate needs can be addressed by calling them any time.  866-254-8400

  • Mike Miller
    Mike Miller Member
    edited March 2020

    We are receiving a "ERROR. And error occurred while processing your request." When trying to access the Webroot plugin. I have removed the plugin and added it again. But still get the same message. Any help would be appreciated.

  • Craig Papke
    Craig Papke Member
    edited March 2020

    Hello Mike,

    Unfortunately this is not a support forum.  Please call Webroot Support at your earliest convenience at 866-254-8400.  

  • Mike Stanley
    Mike Stanley Member
    edited November 2020

    The Kaseya Module offers powerful features including deployment management, dashboards, discovery of Webroot endpoint agents, agent commands, actionable alerts and threat history. 

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    Mike Stanley Member
    edited November 2020

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    Mike Stanley Member
    edited April 2021

    The Kaseya Module offers powerful features including deployment management, dashboards, discovery of Webroot endpoint agents, agent commands, actionable alerts and threat history

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