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Agent Connection Status Change Report

[email protected] Member CHOCOLATE MILK
edited June 20 in Request


My current column list for agents includes Agent Status, Current user, Gateway IP, Internal IP, and other columns. I would like to run a report weekly that will show the Agent connection status change events with the columns listed above along with the timestamp of the change. Management wants to use this data to determine when employees turn on and login computers (mobile laptops) and where they are working from (Office vs. Home). Seems to me this data should already be logged somewhere because I can see it live in my column set. I just can't figure out how to report on this data. Any suggestions or solutions?

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