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Agents back online after being offline for X timeframe

Thomas Hook
Thomas Hook Member CHOCOLATE MILK
edited June 20 in Request

Agent Monitoring / Alerts - Agent Status has the ability to set an alert/email for an agent that comes online, but no option for that specific item to check off when it comes back online after being offline for a specific timeframe. There is a timeframe for agent has not checked in, but not for Agent goes online.

Purpose: Employee is terminated. Works from home. Device/Agent goes offline. We expect equipment to be returned, but employee does not return. We do not delete device from console for a while. Former employee powers on device, agent checks in. We would like alert so we know employee still possesses equipment and we can run blocking scripts to make sure they cannot log onto the device (yes different ways to bypass, but at least we perform some prevention to make it more difficult).

Also come in handy for personnel who may be having internet issues working from home and are offline for again a specific time, and get alert that their issue may be resolved as the alert states agent is back online.

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  • tom@tbkconsulting.biz
    [email protected] Member, Managed Service Provider CAPPUCCINO

    This is already available under Monitor - Agent Monitoring - Alerts, then use the drop down to choose Agent Status and check the box for "Alert when agent goes online"

    You can set this via Group Policy as well - so you can assign the policy automatically by moving the machine to a group such as recoverable assets or some such and the alert will then auto-assign, and then you can even have it run scripts to do as you suggested automatically as well !!!


  • Thomas Hook
    Thomas Hook Member CHOCOLATE MILK

    Alert when goes online is when the agent goes online. We have hundreds of devices with employees at home where the device goes offline because they power it off, then the next day power it back. We don't care about those units, or getting hundreds of emails in a day from those units when they come online. We need options on "Alert when agent goes online" just like "Agent has not checked in for". That way we can set say 14 days, so if the devices comes online after had been offline for 14 days or more, we then get the alert.

  • Thomas Hook
    Thomas Hook Member CHOCOLATE MILK

    Forgot to address the GPO part of your comment ----

    If you are referring to creating a new machine group in VSA and then applying a policy that runs a procedure on check-in, and that group can be set to alert when online, then thats a good idea. Looking into that now.

  • Thomas Hook
    Thomas Hook Member CHOCOLATE MILK

    Created new machine group, created new policy to alert when online and run script. Moved machines into that group, so we should be good. Thanks for that idea.

  • tom@tbkconsulting.biz
    [email protected] Member, Managed Service Provider CAPPUCCINO

    Glad that we could be of help!

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