Email Assignee when assigned ticket in Vorex

Glux

I'm trying to setup a workflow that when a ticket is assigned to someone that person is emailed a notification of being assigned a ticket.

Glux

I was able to figure it out and feel a bit daf not seeing the issue sooner. So the only time an employee will be emailed this will be when they are assigned a ticket. We did this for the couple employees that are not on the "helpdesk" so they don't always have Vorex open. Now the "helpdesk" can assign a ticket to them to work on when needed.

1. Had to set a trigger.
   1. Trigger set for Updated By: Employees
2. Conditions
   1. Status:
      1. Changed to: Assigned
3. Conditions
   1. Primary Assignee:
      1. IN: [selected employees that would need to be emailed]
4. Notifications:
   1. have a email template selected