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Email Assignee when assigned ticket in Vorex
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I was able to figure it out and feel a bit daf not seeing the issue sooner. So the only time an employee will be emailed this will be when they are assigned a ticket. We did this for the couple employees that are not on the "helpdesk" so they don't always have Vorex open. Now the "helpdesk" can assign a ticket to them to work on when needed.
- Had to set a trigger.
- Trigger set for Updated By: Employees
- Conditions
- Status:
- Changed to: Assigned
- Status:
- Conditions
- Primary Assignee:
- IN: [selected employees that would need to be emailed]
- Primary Assignee:
- Notifications:
- have a email template selected
0 - Had to set a trigger.
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