Ask the Community
Groups
Autotask - How do I add a Ticket Description? - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>The first ticket field to add is the Ticket Queue Name which is the Autotask Queue where your ticket will appear. </strong><br><br><br>1. Create "Add Field Mapping". (the new field will appear at the bottom of the selections)<br><br><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/UZ2MESB6T7PI/add-field-mapping-png.png" data-original-height="88" data-original-width="214" alt="image" class="embedImage-img importedEmbed-img"></img><br></strong><br><br>2. Scroll down the list and select the field of "Ticket Description (string)". <br><br><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/8HME94OADYQI/autotask-ticket-description-png.png" data-original-height="417" data-original-width="680" alt="image" class="embedImage-img importedEmbed-img"></img><br></strong><br><br>3. This field allows you to configure what data you'd like to appear from our DWID Compromises and text entry (instructions for technician procedure handling, etc).<br><br><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/BHKAN42RWQ2C/autotask-ticket-description-details-with-token-png.png" data-original-height="455" data-original-width="1004" alt="image" class="embedImage-img importedEmbed-img"></img><br></strong><br><strong>Last....</strong><br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/NWI1KLC7UW28/save-and-sent-test-ticket-png.png" data-original-height="236" data-original-width="548" alt="image" class="embedImage-img importedEmbed-img"></img></p> </article> </main>