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Live Data Search - Error - "Your search query references a protected domain or email address" - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question</strong></p> <p>When I use Live Search against an email address or domain, I get the following error:</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/B3CH0D63CCHX/protected-search-error-message-png.png" alt="protected_search_error_message.PNG" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Answer</strong></p> <p>There are two possible explanations.</p> <ol><li>It may already be monitored by another ID Agent partner. Please contact your customer to let them know.</li> <li>It can be a government agency or affiliate. We currently sell monitoring of government agency/affiliates as a separate service, please contact your Account Manager.</li> </ol> </article> </main>