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Autotask - Error - "Ticket Creation Failed: Data Violation: Queueid Is Required" - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/W72YTLVLJ7YE/autotask-que-error-png.png" alt="autotask_que_error.PNG" class="embedImage-img importedEmbed-img"></img></p> <p><strong>If you experience the error "Queueid is Required"--it's because the Autotask Ticket Queue field is missing.</strong></p> <p><strong>Here is how to add it.</strong></p> <p>1. On your Autotask Integration row--click on "Edit"</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/05LJ9KT9746P/autotask-edit-png.png" alt="autotask_edit.PNG" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>2. Create "Add Field Mapping". (the new field will appear at the bottom of the selections)<br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/HAN72RI1LVUL/add-field-mapping-png.png" data-original-height="88" data-original-width="214" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p>3. Scroll down the list and select the field of "Ticket Department Name OR Ticket Queue Name (integer)". <br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/5JY9X4RQCH5M/autotask-queue-field-map-png.png" data-original-height="428" data-original-width="675" alt="image" class="embedImage-img importedEmbed-img"></img><br><br>4. Then you can select what Queue you'd like the tickets to appear in.<br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/0UO0MGRA399X/autotask-queue-content-select-png.png" data-original-height="243" data-original-width="676" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>5. Save or Save and Submit a Test Compromise Ticket.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/9R8I83LJKKB0/save-and-sent-test-ticket-png.png" alt="save_and_sent_test_ticket.PNG" class="embedImage-img importedEmbed-img"></img></p> <p> </p> </article> </main>