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How to upgrade DirSync agent - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question</strong></p> <p>How can we upgrade our existing Passly DirSync agents?</p> <p><strong>Answer</strong></p> <p>If you have previously followed this <a href="denied:tps://kaseya.vanillacommunities.com/kb/articles/aliases/idagent/hc/en-us/articles/360005102557" rel="noopener nofollow">guide</a> to setup DirSync. We can upgrade a Passly DirSync agent. following these steps.</p> <ol dir="auto"><li>Log into Passly. </li> <li>Select <strong>Directory manager</strong>. </li> <li>Select <strong>Directory Sync</strong>.</li> <li>Select the existing agent.</li> <li>Select Edit under the <strong>Agent information</strong> section </li> <li>Change agent status to <strong>Disabled</strong>. <strong>Save changes</strong>.<br><img src="https://kaseya.zendesk.com/attachments/token/Du1qa0LSATdIteGIrydedkUrx/?name=inline-1018116255.png" width="173" height="138" data-imageuploadid="-1018116255" data-original-height="343" data-original-width="431" data-upload-token="FzbiviodtLQFtpsIkXlWatevd" data-inline-attachment="true" data-image-uuid="1624891007303" alt="image" class="embedImage-img importedEmbed-img"></img><br><strong>Note</strong>: Do not delete the agent under the end. We need this agent in place until the last step.</li> <li>On the Windows server where DirSync is deployed, Programs & Features > Uninstall the DirSync agent.</li> <li>Start the DirSync deployment wizard. Follow <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/idagent/hc/en-us/articles/360005102557" rel="noopener noreferrer nofollow">https://support.idagent.com/hc/en-us/articles/360005102557</a><br><strong>Note</strong>: Use two browsers here logged in to the Passly tenant. You need to map the OU's on the new agent exactly the same as your previouis agent. <br><strong>Note</strong>: Name the agent based on the the machine name.</li> </ol><p> </p> </article> </main>