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Autotask Ticket Titled: "XXX domain not disclosed" - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>Using the DarkWeb-Autotask Integration, a ticket was generated giving no other information except the following:</p> <p> </p> <p><em>"XXXX domain not disclosed"</em></p> <p> </p> <p><strong>CAUSE</strong></p> <p><em>Ticket Description </em>field is missing</p> <p> </p> <p><strong>RESOLUTION </strong></p> <p><strong>To Create a Ticket Description</strong><br><br><strong>1</strong>. Create "Add Field Mapping". (The new field will appear at the bottom of the selections)<br><br><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/MF4WF4NIUY7I/mceclip0.png" alt="mceclip0.png" class="embedImage-img importedEmbed-img"></img><br></strong><br><br><strong>2.</strong> Scroll down the list and select the field of "Ticket Description (string)".<br><br><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/1K6P9IA9YQ9F/mceclip1.png" alt="mceclip1.png" class="embedImage-img importedEmbed-img"></img><br></strong><br><br><strong>3.</strong> This field allows you to configure what data you'd like to appear from our DWID Compromises and text entry (instructions for technician procedure handling, etc).<br><br><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/RRR9ZGQWVJ7N/mceclip2.png" alt="mceclip2.png" class="embedImage-img importedEmbed-img"></img><br></strong><br><strong>4. </strong>Save the changes.<br><br></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <div> </div> </article> </main>