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PSA Integration Error: "THIS INTEGRATION EXPERIENCED THE ERROR: TICKET CREATION FAILED. UNABLE TO CONNECT TO API" - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>QUESTION</strong></p> <p>We have received some alerts for compromised but tickets were not generated in our PSA. When we try to edit the API integration we saw this error </p> <p><strong>THIS INTEGRATION EXPERIENCED THE ERROR: TICKET CREATION FAILED. UNABLE TO CONNECT TO API. </strong></p> <p><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/5OHW8THBIBZ5/kb1.png" alt="kb1.png" class="embedImage-img importedEmbed-img"></img></strong></p> <p> </p> <p><strong>ANSWER</strong></p> <p>1. Log in and scroll down to the section titled "Integrations". </p> <p>2. Check whether the integration is enabled under Integrations -> Operations -> Enable at the far right. </p> <p>3. If it is Disabled then change it to Enable.</p> <p>4. Also, check the Health whether it has a Red X or a Green Tick. Health should have a Green Tick for the integration to work.</p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/G5NEQ0XMG6PA/autotask-enable.png" alt="autotask_enable.png" width="822" height="195" class="embedImage-img importedEmbed-img"></img></p> <p>5. If the API password is changed and not updated under the PSA integration then it would throw this error "<strong>THIS INTEGRATION EXPERIENCED THE ERROR: TICKET CREATION FAILED. UNABLE TO CONNECT TO API"</strong></p> <p>So, please make sure to update the API password under DarkWebID PSA integration and then try to save and test a compromise.</p> <p> </p> <p> </p> <p> </p> </article> </main>