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Unable to Import Group CSV in Bullphish ID - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>Unable to import a CSV file into Groups in Bullphish ID</p> <p><strong>CAUSE</strong></p> <p>This issue can be caused by the following:</p> <ul><li>The CSV file is not formatted correctly.</li> <li>Special characters are not correctly encapsulated.</li> </ul><p><strong>RESOLUTION</strong></p> <p><strong>CSV Format </strong></p> <p>To resolve the issue that the CSV is not formatted correctly, it is recommended to open the file in a text editor and review if the following syntax is met: </p> <pre class="code codeBlock" spellcheck="false" tabindex="0">First Name, Last Name, Email, Position</pre> <p>This means that your file should look something like the following: </p> <pre class="code codeBlock" spellcheck="false" tabindex="0">First Name, Last Name, Email, Position<br>John, Smith, <a rel="nofollow" href="mailto:johnsmith@company.com,">johnsmith@company.com,</a> Employee<br>Jack, Smith, <a rel="nofollow" href="mailto:jacksmith@company.com,">jacksmith@company.com,</a> Employee<br>June, Smith, <a rel="nofollow" href="mailto:junesmith@company.com,">junesmith@company.com,</a> Employee</pre> <p> </p> <p><strong>Non-alphanumeric Characters</strong></p> <p>The CSV import <strong>does</strong> support the use of Non-Alphanumeric Characters/Special Characters (., <a href="https://kaseya.vanillacommunities.com/profile/%29" rel="nofollow">@)</a>, however, they must be correctly encapsulated for the import to succeed. You should ensure that they are formatted with Double Quotes around the entire value. Please see the example below and <strong>Note the Double Quotes around the position for the first two employees</strong>: </p> <pre class="code codeBlock" spellcheck="false" tabindex="0">First Name, Last Name, Email, Position<br>John, Smith, <a rel="nofollow" href="mailto:johnsmith@company.com,">johnsmith@company.com,</a> "Employee/Customer Service"<br>Jack, Smith, <a rel="nofollow" href="mailto:jacksmith@company.com,">jacksmith@company.com,</a> "Employee, Customer Service"<br>June, Smith, <a rel="nofollow" href="mailto:junesmith@company.com,">junesmith@company.com,</a> Employee</pre> <p> </p> <p><strong>APPLIES TO</strong></p> <p>Bullphish ID</p> <p> </p> <p><strong>REFERENCE</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/idagent/hc/en-us/articles/360035024612-How-To-Create-Bullphish-ID-Group-Via-CSV-Template" rel="noopener nofollow">How To Create Bullphish ID Group Via CSV Template</a> </p> </article> </main>