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PSA Integration shows Non-Matching Organizations - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="issue">Issue</h3> <p>If you have configured the Autotask, Connectwise Manage, or BMS/Vorex integrations you might see Non-matching organizations.</p> <h3 data-id="problem">Problem</h3> <p>Theses integrations must have exactly matching organization names in both the PSA tool and Darkweb ID. </p> <h3 data-id="resolution">Resolution</h3> <p>Check in the<strong> PSA tool</strong> for the following.</p> <ul><li>Exact spelling, including case sensitivity.</li> <li>Extra spaces after the name in the field.</li> </ul><p>In <strong>DarkWeb ID</strong> check the following.</p> <ul><li>Exact spelling, including case sensitivity.</li> <li>Extra spaces after the name in the field.</li> </ul><p><strong>Note</strong>: We do not recommend using copy/paste here. There are sometimes extra characters that are copied and not needed here. Manually entering the names will prevent these kinds of issues.</p> </article> </main>