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IT Glue Mobile App - Configurations - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>You can use the IT Glue Mobile App to view Configurations in your IT Glue account. This will allow you to see all your Configurations on the go, without the need for a workstation.</p> <p>This will help with site visits, it allows you to make sure documents are accurate, check on serial numbers, or check for expiry dates.</p> <h3 data-id="accessing-configurations">Accessing Configurations</h3> <p>There are three ways to access <strong>Configurations</strong> in the IT Glue mobile app.</p> <ul><li>Select from favorites list</li> <li>Use the app search</li> <li>Scan a device barcode</li> </ul><p>Click on each of the tabs below to learn about each one:</p> <div> <div> Select from favorites list Use the app search Scan a device barcode </div> <div> <ol><li>Log in to the IT Glue mobile app to be directed to the <strong>Organizations</strong> screen. All favorited organizations will appear first on the list and will be marked with a star icon.</li> <li>Tap to select the organization you want to view.<br><p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/JBUB4ZCTQ74C/new-org-screen-sss.png" alt="new_org_screen_sss.png" width="315" height="539" class="embedImage-img importedEmbed-img"></img></p> </li> <li>In the asset menu screen, tap on the <strong>Configurations</strong> option.<br><p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/DA3B92NNCLE9/select-config.jpg" alt="select_config.jpg" width="315" height="581" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Tap on the desired configuration. You can new view all information for the selected configuration. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/TU1TKT3RE6SF/skitch-background-google-docs.png" alt="Skitch_Background_-_Google_Docs.png" class="embedImage-img importedEmbed-img"></img></p> </li> </ol></div> <div> <ol><li>Log in to the IT Glue mobile app to be directed to the <strong>Organizations</strong> screen.</li> <li>Tap the search bar at the top of the screen. </li> <li>Enter the name of the organization or configuration. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/P5YTRQVHTTC3/new-org-screen-sss.png" alt="new_org_screen_sss.png" width="315" height="539" class="embedImage-img importedEmbed-img"></img></p> </li> </ol></div> <div> <p>For the barcode scanner feature to work, enter the barcode identifier into the <strong>Asset Tag</strong> field in the respective IT Glue configuration first. Then, follow the steps below:</p> <ol><li>Log in to the IT Glue mobile app to be directed to the <strong>Organizations</strong> screen. All favorited organizations will appeared first in the list and will be marked with a star icon.</li> <li>Tap to select the organization you want to view. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/JBUB4ZCTQ74C/new-org-screen-sss.png" alt="new_org_screen_sss.png" width="315" height="539" class="embedImage-img importedEmbed-img"></img></p> </li> <li>In the asset menu screen, tap on the <strong>Configurations</strong> option. If you have access to the configuration, a barcode icon will appear in the top-right corner of the screen.</li> <li>Tap on the barcode icon to launch the barcode scanner. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/AYMZYFMH0TGE/sketch-cloud-configs-list-view.png" alt="Sketch_Cloud_-_configs-list-view.png" width="304" height="540" class="embedImage-img importedEmbed-img"></img></p> <div> <strong>Note:</strong> You may be prompted to enable camera access for the barcode scanner feature to work. Tap <strong>OK</strong> to continue.</div> </li> <li>Focus on the barcode to be scanned. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/7VAM5EBRZDYB/sketch-cloud-barcode-scanner.png" alt="Sketch_Cloud_-_barcode_scanner.png" class="embedImage-img importedEmbed-img"></img></p> <ul><li>If the configuration is found, you will be directed to its information screen.</li> <li>If multiple assets are found, select the correct configuration from the list of search results.</li> </ul></li> </ol></div> </div> <h3 data-id="viewing-attachments">Viewing Attachments</h3> <ol><li>In the list asset list view, tap on the paperclip icon in the bottom-right corner of the screen. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/ICUFTWD3IVGU/sketch-cloud-config-list-view.png" alt="Sketch_Cloud_-_config_list_view.png" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Scroll through the list and tap on the attachment in the list to view its details. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/VR8NY4WUHZ19/69abdd27-b93b-483f-b697-af4e72c11cc9-1242-2208.png" alt="69abdd27-b93b-483f-b697-af4e72c11cc9__1242_2208_.png" class="embedImage-img importedEmbed-img"></img></p> </li> </ol><h3 data-id="uploading-viewing-images-as-attachments">Uploading/viewing images as attachments</h3> <ol><li>In the asset list view, tap on the paperclip icon in the bottom-right corner of the screen.</li> <li>Tap on the plus icon to either: <ol type="a"><li>Take a new picture immediately (camera icon) or,</li> <li>Add an existing picture from your phone's image gallery (portrait icon). <div> <strong>Note:</strong> You will need to accept any prompts to enable camera and/or image gallery access.</div> <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/KAJHOT7THOFS/skitch-background-google-docs-2.png" alt="Skitch_Background_-_Google_Docs-2.png" class="embedImage-img importedEmbed-img"></img></p> </li> </ol></li> <li>Once you have taken or selected the image, you will be directed to the <strong>Configuration</strong> screen. Confirm the upload was done correctly.</li> <li>To view an image, tap on the item in the list. Exit the image preview by tapping the <strong>X</strong> at the top-right corner of the screen. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/Q1EUGPNGJCJD/sketch-cloud-view-image.png" alt="Sketch_Cloud_-_view_image.png" class="embedImage-img importedEmbed-img"></img></p> </li> </ol><div> <strong>Note:</strong> If the photo exceeds 100MB, you will need to resize it before re-upload.</div> <p>For more information on other IT Glue Mobile App features, please take a look at the following articles:</p> <ul><li><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004937978">Quick guide for the IT Glue Mobile App</a></li> <li><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004934577">IT Glue Mobile App - Passwords</a></li> <li><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004934897" rel="noopener nofollow">IT Glue Mobile App - Locations</a></li> <li><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004934277" rel="noopener nofollow">IT Glue Mobile App - Contacts</a></li> <li><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004939338">IT Glue Mobile App - Flexible Assets</a></li> </ul> </article> </main>