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Set an Organization's primary location - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>IT Glue lets you specify the primary location of the organization.</p> <p>If a client moves or their primary location changes for any other reason, make sure you update the primary location in IT Glue.</p> <h3 data-id="if-syncing-with-a-psa">If syncing with a PSA</h3> <p>Edit the primary location in your PSA, so that any dependent items within the PSA are adjusted as required.</p> <p>To force the change to update in IT Glue:</p> <ol><li>Navigate to the organization you are specifying the primary location for.</li> <li>Click the <strong>Edit</strong> button at the top right of the screen. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/UKTX1DUMKSC8/happy-frog-it-glue.png" alt="Happy_Frog___IT_Glue.png" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Scroll down to the PSA sync status section and click <strong>Sync now</strong>.</li> <li>Click<strong> Save</strong>. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/14NRNI8DHLM3/happy-frog-it-glue.png" alt="Happy_Frog_-_IT_Glue.png" class="embedImage-img importedEmbed-img"></img></p> </li> </ol><h3 data-id="if-not-syncing-with-a-psa">If not syncing with a PSA</h3> <ol><li>Click <strong>Organizations</strong> from the top navigation bar.</li> <li>In the list view, click the name of the organization to open it.</li> <li>Click the <strong>Edit</strong> button at the top right of the screen.</li> <li>Under <strong>Primary</strong> location, select the location, or click <strong>Add new </strong>to enter a location.</li> <li>Click<strong> Save</strong>. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/XYCYLPTIJ2CA/happy-frog-it-glue.png" alt="Happy_Frog_-_IT_Glue.png" class="embedImage-img importedEmbed-img"></img></p> </li> </ol> </article> </main>