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IT Glue Mobile App - Passwords - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>You can use the IT Glue Mobile App to view passwords in your IT Glue account. This will allow you to see all your passwords on the go, without the need for a workstation.</p> <h3 data-id="accessing-passwords">Accessing Passwords</h3> <ol><li>Log in to the IT Glue mobile app to be directed to the <strong>Organizations</strong> screen. All favorited organizations will appear first in the list and will be marked with a star icon.</li> <li>Tap to select the organization you want to view.</li> <li>In the asset menu screen, tap on the <strong>Passwords</strong> option.</li> <li>Tap the desired password. You can now view all information for the selected password. <ol type="a"><li>If the password is vaulted, you will be prompted to enter your Vault passphrase in the following scenarios: <ul><li>Viewing the password record and tapping the show password button (eye icon).</li> <li>Tapping and holding the password record to copy it.</li> </ul></li> </ol></li> </ol><div> <strong>Tip!</strong> To copy the password to your clipboard, tap and hold on the "dots". Tap the eye icon to reveal the password. Note that you are not able to copy or view embedded passwords. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/OKUI4G50W2NC/thumbnail-processed-2-2.jpg" alt="thumbnail_processed-2-2.jpg" width="386" height="738" class="embedImage-img importedEmbed-img"></img></p> <p>For more information on how to access Vault and setup your unique user passphrase, visit our KB article <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360005945217-The-Vault" rel="noopener nofollow">here</a>.</p> </div> <p><strong><em>A note on searching for passwords</em></strong></p> <p>If your IT Glue administrator has set up a <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360017660198" rel="noopener nofollow">Password Access Workflow</a>, please note that clicking the <strong>Show password</strong> button or the <strong>Copy to clipboard</strong> icon on a password’s search result will trigger a notification indicating that you have viewed or copied the password in question. Also, depending on the filters set by your Administrator, clicking <strong>Show Password</strong> or the <strong>Copy to clipboard</strong> icon will also trigger a notification.</p> <h3 data-id="accessing-otp">Accessing OTP</h3> <p>If the password has an OTP code generated for it, you can view and copy the OTP (tap and hold on the OTP). Tap the eye icon to view the six-digit string as well as the remaining time of validity. Tap the eye icon again to hide the string and time bar. Note that you will need to log into the web app if you want to create an OTP code for a password that does not have one.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/V67FH143O55Q/skitch-background-google-docs-2.png" alt="Skitch_Background_-_Google_Docs_2.png" width="513" height="451" class="embedImage-img importedEmbed-img"></img></p> <h3 data-id="creating-new-passwords">Creating new passwords</h3> <ol><li>In the <strong>Passwords</strong> main screen, tap on the <strong>Create Password</strong> button. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/UUPA6IC6RFIT/skitch-background-google-docs-2.png" alt="Skitch_Background_-_Google_Docs-2.png" width="346" height="505" class="embedImage-img importedEmbed-img"></img></p> </li> <li>In the <strong>Create Password</strong> page, complete the following fields: <ol type="a"><ol type="a"><li> <strong> Name</strong> - Give your password a descriptive name (e.g. Alarm Code, Fedex Pickup Login, Staples Login, Adobe Creative Cloud Login, etc.) </li> <li> <strong> Category</strong> - Start typing to search and select a relevant category. </li> <li> <strong> Username</strong> - Enter the username associated with the password. </li> <li> <strong> Password</strong> - Click <strong>Generate</strong> to auto-create a strong password. Once generated, you can click the eye icon to toggle visibility. Alternatively, you can manually enter a password. </li> <li> <strong> URL</strong> - If this is an online account, enter the <strong>URL</strong> of the website you’ll be accessing. Be sure to include <strong>http(s)://</strong> or <strong>www.</strong> at the beginning of the URL. Otherwise, the link will not be clickable in the mobile app. </li> <li> <strong> Notes</strong> - Enter any other useful information in the <strong>Notes</strong> area (e.g. account numbers, loyalty program numbers, etc.) </li> </ol></ol><p><img src="https://us.v-cdn.net/6032361/uploads/migrated/9TXYC05AJHD2/skitch-background-google-docs-3.png" alt="Skitch_Background_-_Google_Docs-3.png" width="347" height="512" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Tap<strong> Save</strong>.</li> </ol><div> <strong>Important.</strong> Keep in mind that the mobile app does not have the permissions feature implemented currently. Any passwords created from within the mobile app can be accessed by anyone in IT Glue with access to the organization the password is created in. Please use the web app to change the permissions.</div> <h3 data-id="viewing-attachments">Viewing Attachments</h3> <ol><li>In the list asset list view, tap on the paperclip icon in the bottom-right corner of the screen. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/NDOCJYOQEZBE/sketch-cloud-config-list-view.png" alt="Sketch_Cloud_-_config_list_view.png" width="347" height="618" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Scroll through the list and tap on the attachment in the list to view its details. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/EY5OTPQ1VO64/69abdd27-b93b-483f-b697-af4e72c11cc9-1242-2208.png" alt="69abdd27-b93b-483f-b697-af4e72c11cc9__1242_2208_.png" width="346" height="528" class="embedImage-img importedEmbed-img"></img></p> </li> </ol><h3 data-id="uploading-viewing-images-as-attachments">Uploading/viewing images as attachments</h3> <ol><li>In the asset list view, tap on the paperclip icon in the bottom-right corner of the screen.</li> <li>Tap on the plus icon to either: <ol type="a"><li>Take a new picture immediately (camera icon) or,</li> <li>Add an existing picture from your phone's image gallery (portrait icon). <div> <strong>Note:</strong> You will need to accept any prompts to enable camera and/or image gallery access.</div> <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/3USH6BJ6VDQU/skitch-background-google-docs-2-1.png" alt="Skitch_Background_-_Google_Docs-2-1.png" width="454" height="374" class="embedImage-img importedEmbed-img"></img></p> </li> </ol></li> <li>Once you have taken or selected the image, you will be directed to the <strong>Configuration</strong> screen. Confirm the upload was done correctly.</li> <li>To view an image, tap on the item in the list. Exit the image preview by tapping the <strong>X</strong> at the top-right corner of the screen. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/LDFHMNBB7EDV/sketch-cloud-view-image.png" alt="Sketch_Cloud_-_view_image.png" width="346" height="613" class="embedImage-img importedEmbed-img"></img></p> </li> </ol><div> <strong>Note:</strong> If the photo exceeds 100MB, you will need to resize it before re-upload.</div> <p>For more information on other IT Glue Mobile App features, please take a look at the following articles:</p> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360004937978">Quick guide for the IT Glue Mobile App</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360004933857">IT Glue Mobile App - Configurations</a></li> <li><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360004934897" rel="noopener nofollow">IT Glue Mobile App - Locations</a></li> <li><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360004934277" rel="noopener nofollow">IT Glue Mobile App - Contacts</a></li> <li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360004939338">IT Glue Mobile App - Flexible Assets</a></li> </ul> </article> </main>