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2019-03-26 IT Glue Product Update - Q1 (Video) - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <div> <div> <div> <div><img src="https://us.v-cdn.net/6032361/uploads/migrated/FJZT0PJN9G3A/swatch." alt="" aria-hidden="true" class="embedImage-img importedEmbed-img"></img></div> </div> </div> </div> <p> </p> <p> </p> <p><strong>Recent Releases</strong></p> <p><strong>Ticket Integration with <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004940418-Integrating-with-ConnectWise-Manage" rel="noopener nofollow">ConnectWise</a> and <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004936037-Integrating-with-Autotask" rel="noopener nofollow">Autotask</a></strong></p> <ul><li>One-way sync of ticket information from ConnectWise or Autotask to IT Glue.</li> <li>Tickets synced will be automatically associated with configurations and contacts, provided these records already exist in IT Glue.</li> </ul><p><strong><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004937618-Bulk-Security-for-Passwords" rel="noopener nofollow">Bulk Security for passwords within organizations</a></strong></p> <ul><li>Users can select multiple passwords within a single organization and update security permissions with one simple bulk action.</li> <li>Save time when onboarding a new technician and a MyGlue client as well.</li> </ul><p><strong><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fapi.itglue.com%2Fdeveloper%2F" rel="noopener nofollow">API: Attachments and Related Items</a></strong></p> <ul><li>Upload attachments and create related items automatically through our API.</li> </ul><p><strong><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004937678-Flags" rel="noopener nofollow">Default Flags</a></strong></p> <ul><li>Administrators can optionally set a specific flag type as the default so that all newly created documents will have this default flag automatically added.</li> <li>Bring more visibility to new documents.</li> <li>Management can rest assured that users do not forget to assign a flag to newly created documents.</li> </ul><p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004933097-Setting-up-Just-in-Time-provisioning-for-SAML-SSO" rel="noopener nofollow"><strong>Just-in-time provisioning for SSO</strong></a></p> <ul><li>IT Glue users are automatically created the first time they access IT Glue from their SAML 2.0 SSO application.</li> <li>Save time creating users manually.</li> </ul><p><strong>IT Glue Mobile App - <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004934277-IT-Glue-Mobile-App-Contacts" rel="noopener nofollow">Contacts</a> and <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004934897-IT-Glue-Mobile-App-Locations" rel="noopener nofollow">Locations</a></strong></p> <ul><li>View contacts and locations information in IT Glue mobile app.</li> <li>Incorporated native mobile functionality like the ability to click-to-call and to launch your native map app with a simple click of the address.</li> </ul><p><strong>Multiple MAC address</strong></p> <ul><li>Structure field within configurations to document all MAC addresses.</li> </ul> </article> </main>