Ticket Integration with ConnectWise and Autotask
- One-way sync of ticket information from ConnectWise or Autotask to IT Glue.
- Tickets synced will be automatically associated with configurations and contacts, provided these records already exist in IT Glue.
Bulk Security for passwords within organizations
- Users can select multiple passwords within a single organization and update security permissions with one simple bulk action.
- Save time when onboarding a new technician and a MyGlue client as well.
API: Attachments and Related Items
- Upload attachments and create related items automatically through our API.
- Administrators can optionally set a specific flag type as the default so that all newly created documents will have this default flag automatically added.
- Bring more visibility to new documents.
- Management can rest assured that users do not forget to assign a flag to newly created documents.
Just-in-time provisioning for SSO
- IT Glue users are automatically created the first time they access IT Glue from their SAML 2.0 SSO application.
- Save time creating users manually.
IT Glue Mobile App - Contacts and Locations
- View contacts and locations information in IT Glue mobile app.
- Incorporated native mobile functionality like the ability to click-to-call and to launch your native map app with a simple click of the address.
Multiple MAC address
- Structure field within configurations to document all MAC addresses.