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Integrating with Datto - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Use this article as a guide when you integrate with Datto, a hybrid cloud backup and recovery service. With Datto, a device on a local network will perform a snapshot of targeted systems and then back them up to storage in the cloud.</p> <p>Prerequisites</p> <ul><li>You must have Manager or Administrator access to IT Glue.</li> <li>IT Glue talks to Datto's API to monitor for devices in the form of a read-only sync. For this to work, you need the Datto API key that's available from <strong>Admin > Integrations</strong> in the Datto cloud. For more information on this, see their KB article <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fhelp.datto.com%2Fs%2Farticle%2FKB204789636" rel="noopener nofollow">How to find your Integration API Key</a>.</li> </ul><p>Instructions</p> <ol><li>Log in to IT Glue and navigate to <strong>Account > Integrations</strong>. Then, click on the green <strong>+ New</strong> button and then on the <strong>Datto</strong> icon. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/R3ZQQ5U0DFKQ/choose-a-platform-to-sync-your-data-with-it-glue-png.png" alt="Choose_a_platform_to_sync_your_data_with___IT_Glue_png.png" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Enter the API key (see instructions further above) and then click <strong>Connect</strong>. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/KRTOH5AB2RTE/screen-shot-2016-06-16-at-4-13-31-pm.png" alt="Screen_Shot_2016-06-16_at_4_13_31_PM.png" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Next, you’ll be taken to the <strong>Sync Logs</strong> screen. The sync will be automatically queued. By default, newly queued syncs are scheduled to take place one hour later. To start the sync immediately, click <strong>Actions</strong> and then <strong>Start Manual Sync</strong>. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/ST42T7040BYC/integrations-it-glue.png" alt="Integrations___IT_Glue.png" class="embedImage-img importedEmbed-img"></img></p> </li> <li>When the sync is complete, the <strong>Status</strong> column changes from <strong>Syncing...</strong> to <strong>OK.</strong> </li> </ol><p>Upon completion, Datto devices and agents will display in list form from the <strong>Global</strong> page in IT Glue. Here you'll find your Datto device details and the protection status of Datto protected devices.</p> <p>Additional Notes</p> <ul><li>You can integrate with multiple Datto accounts. For example, if you have separate Datto API keys for customer and internal devices, you can create two different integrations and connect to the APIs of those accounts.</li> <li>Datto integrations don't count against your data source limit.</li> <li>At this stage, the Datto integration does not automatically create configuration items in the respective client organizations. We suggest creating the corresponding configuration items for each of your on-site Datto devices and then linking the backup assets found in your <strong>Global > Datto</strong> list to the configurations as <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360004935137">Related Items</a>.</li> <li>To manage a backup incident, you will need to access the Datto management screen on the Datto device.</li> </ul><p>Related articles</p> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360004934737">Reviewing Datto backups</a></li> </ul> </article> </main>