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Integrating with Barracuda Managed Workplace (formerly AVG) - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Introduction</p> <p>Use this article as a guide to create and maintain an RMM integration with Barracuda Managed Workplace (formerly AVG), which gives you information about CPU, memory, disk usage, last reboot, etc.</p> <p>It should only take about an hour to get up and running with Barracuda Managed Workplace (formerly AVG). This is a rough estimate based on our experience with several partners who integrated with their RMM.</p> <table><tbody><tr><td> <p>The Barracuda Managed Workplace (formerly AVG) sync described below will do the following:</p> <br><ul><li>Discovers all sites and devices in Barracuda</li> <li>Matches sites in Barracuda to organizations in IT Glue using the Barracuda <strong>Site Name</strong> field</li> <li>Suggests organizations based on name and pattern recognition</li> <li>Matches devices to configurations in IT Glue using a <strong>MAC address or serial number</strong> </li> <li>Suggests configurations based on exact name</li> </ul></td> </tr></tbody></table><p>For more information about the device mappings, see <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkb.itglue.com%2Fhc%2Fen-us%2Farticles%2F220118907" rel="noopener nofollow">RMM Field Mappings</a>.</p> <p>Prerequisites</p> <ul><li>An SSL connection with a valid certificate (not self-signed) from a trusted authority is required.</li> <li>Manager or Administrator level access to IT Glue.</li> <li>If you're integrating with a PSA and an RMM, you will want to first sync your RMM to your PSA and your PSA to IT Glue to make sure that the required data is available for matching.</li> <li>A Manager role will only be able to see RMM matched/unmatched data for organizations that they have explicit access to. To grant access to RMM data for all organizations, refer to <strong>Step 7</strong> of our <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkb.itglue.com%2Fhc%2Fen-us%2Farticles%2F211855368-Adding-and-removing-users" rel="noopener nofollow">Adding and removing users</a> KB article.</li> </ul><p>Instructions</p> <h3 data-id="enter-your-rmm-credentials">Enter your RMM credentials</h3> <ol><li>You need to gather your Barracuda Managed Workplace (formerly AVG) RMM credentials (hostname, username, password, and VAR Domain). <div> <strong>Note</strong>: For some Managed Workplace installations, the hostname used for logging in to the web app is different than the hostname required for API sync. You'll find the correct hostname for API sync if you open the Managed Workplace Service Center as an admin, and navigate to: <strong>Configuration > System Settings > Communication Settings</strong>. Look for the hostname listed in the PublicSCMessaging URL field, and note that only the FQDN (and optional port number if it appears) should be submitted, not the entire URL.</div> </li> <li>Log in to IT Glue and navigate to <strong>Account > Integrations</strong>. Then, click on the green <strong>+ New</strong> button and then on the <strong>AVG</strong> icon. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/W5YWUL2X6V7I/choose-a-platform-to-sync-your-data-with-it-glue.png" alt="Choose_a_platform_to_sync_your_data_with___IT_Glue.png" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Enter your Barracuda Managed Workplace (formerly AVG) credentials and then click on the <strong>Connect</strong> button. The VAR Domain field is case sensitive. <div> <strong>Note: </strong>Since Barrucuda's acquisition, all FQDNs should look something like <em>.mw-rmm.barracudamsp.com </em>to ensure compatibility with Barrucuda servers.</div> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/QTAZDNAU7PVR/avg-credentials-2.png" alt="avg_credentials-2.png" class="embedImage-img importedEmbed-img"></img></p> </li> </ol><div> <strong>Note:</strong> If the credentials fail for any reason, syncing will stop until you re-enter your credentials.</div> <h3 data-id="sync-data">Sync Data</h3> <ol><li>From the <strong>Account > Integrations</strong> screen, click <strong>Actions > Start Manual Sync</strong>. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/SL8Y7A0LCIUQ/integrations-it-glue.png" alt="Integrations___IT_Glue.png" class="embedImage-img importedEmbed-img"></img></p> </li> <li>When the sync is complete, the <strong>Status</strong> column changes from <strong>Syncing... </strong>to <strong>OK</strong><em>.</em> </li> </ol><h3 data-id="organization-matching">Organization matching</h3> <p>IT Glue discovers organizations and configurations and tries to match them to data in your account.The matching logic can be found in the <em>Introduction</em> section of this article. Anything that isn't automatically matched will need to be manually actioned.</p> <ol><li>From the <strong>Account Integrations</strong> screen, find your RMM in the list and click on <strong>Actions > </strong><strong>Matching</strong>.</li> <li>In the <strong>Unmatched </strong>tab, review the unmatched organizations. <ol type="a"><li>If you're happy with a suggested match, click <strong>Accept Suggestion</strong> to accept it. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/NZSS9F1JOH93/rmm-customer-unmatched-screen-accept-suggested-match.png" alt="RMM-customer-unmatched_screen_accept_suggested_match.png" class="embedImage-img importedEmbed-img"></img></p> </li> <li>If there is no suggested match, or it is incorrect, you can search for and choose a different organization using the <strong>Match To</strong> field.</li> <li>If no organization exists in IT Glue, you can choose to create an organization. You can also choose to ignore groups, which means they won't count as unmatched items in subsequent syncs.<br><div> <strong> Warning.</strong> Before creating an organization from the matching screen, ensure that no corresponding organization already exists, otherwise a duplicate will be created.</div> </li> </ol></li> <li>If any matches are incorrect, click on <strong>Actions > </strong><strong>Change Match</strong> and select a different organization to match to.</li> </ol><h3 data-id="configuration-matching">Configuration matching</h3> <p>Once all organizations have been matched, the same process should be followed for any unmatched configurations.</p> <ol><li>From the <strong>Matched</strong> tab, choose any organization that has unmatched configurations, click the <strong>Actions</strong> button, and select <strong>Match Devices</strong>.<br><br><img src="https://support.itglue.com/hc/en-us/article_attachments/115006680608/RMM-customer-matched_screen_match_devices.png" alt="" class="embedImage-img importedEmbed-img"></img><img src="https://us.v-cdn.net/6032361/uploads/migrated/CGTHSXX9LL7W/rmm-customer-matched-screen-match-devices.png" alt="RMM-customer-matched_screen_match_devices.png" class="embedImage-img importedEmbed-img"></img></li> <li>For any unmatched configurations, you can either accept the suggested match, search for an IT Glue configuration by entering the name in the <strong>Match To</strong> column, or create a new configuration by clicking <strong>Actions > Create Configuration</strong>.</li> <li>Before you create configurations, first match any of the devices based on MAC addresses or serial number, for example, virtual servers. When you're done matching, you can create (in bulk or individually) any of the remaining devices coming in from your RMM. <div> <strong>Important.</strong> We don't recommend that you create configurations from your RMM if you'd like to then have them populate from IT Glue to your PSA. New items created from such data will not sync with your PSA unless you choose to do so manually by editing and saving each and every item. This is absolutely manual and is not recommended.</div> </li> <li>Repeat for each organization until all configurations are actioned.</li> </ol><p>Once everything is matched, the RMM setup is complete. At any time, you can come back to these instructions to discover and match new organizations and configurations from your RMM.</p> <h3 data-id="rmm-logic">RMM logic</h3> <p>Before an organization, site, location, or company in an RMM tool can sync with IT Glue to create an IT Glue organization, you must add at least one configuration to it. If there are none and the organization does not already exist in IT Glue from any other source, then it will <strong>not</strong> appear in IT Glue. In this case, you will need to create it manually.</p> <p>Only RMM companies that have at least one RMM record will sync into IT Glue.</p> <p>Related articles</p> <ul><li><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fkb.itglue.com%2Fhc%2Fen-us%2Farticles%2F234695467">Overview of client onboarding steps</a></li> </ul> </article> </main>