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Solving browser issues - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Some issues that you encounter with your IT Glue account can be solved by changing your browser, clearing the browser cache, or turning off the built-in password manager in your browser.</p> <h3 data-id="supported-browsers">Supported Browsers</h3> <p>Some browser issues may be caused by the browser itself. Use either <strong>Chrome</strong>, <strong>Firefox</strong>, <strong>Microsoft Edge</strong>, or <strong>Safari</strong>.</p> <p>Generally, for best results, use Chrome. Do not use Internet Explorer. Microsoft recommends using Edge in place of Internet Explorer.</p> <h3 data-id="clearing-your-browser-cache">Clearing your browser cache</h3> <p>If you are experiencing problems displaying IT Glue pages, clearing the browser cache is a good first step to try to resolve the issue. <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkb.wisc.edu%2Fhelpdesk%2Fpage.php%3Fid%3D12384">Instructions for clearing your browser cache</a> are different for each browser and version.</p> <h3 data-id="turning-off-the-built-in-password-manager-in-your-browser">Turning off the built-in password manager in your browser</h3> <p>Modern browsers offer integrated password management: when you enter a password for a site, the browser offers to remember it for you. While you can disable this feature, it is usually enabled by default.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/LI1XDPWZXK8A/password-save-message.png" alt="" class="embedImage-img importedEmbed-img"></img></p> <p>To avoid being asked to save passwords to the browser, turn off the integrated password manager. Instructions are different depending on which browser you are using:</p> <ul><li><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.google.com%2Fchrome%2Fanswer%2F95606%3Fhl%3Den" rel="noopener noreferrer nofollow">Chrome</a></li> <li><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.mozilla.org%2Fen-US%2Fkb%2Fpassword-manager-remember-delete-change-and-import" rel="noopener noreferrer nofollow">Firefox</a></li> <li><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fwindows.microsoft.com%2Fen-ca%2Fwindows-10%2Fremember-passwords-in-microsoft-edge" rel="noopener noreferrer nofollow">Edge</a></li> </ul><div> <strong>Note: </strong>You may find it helpful to have more than one browser installed on your computer. If you run into problems using IT Glue, you can try moving to a different computer to see if the problem persists. This may help to discern whether your issue was a problem with your browser or computer, or with IT Glue.</div> </article> </main>