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Creating an integrator login in N-able N-central (formerly SolarWinds N-central) - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>With the release of SolarWinds N-central 11 (or newer), you have more granular role-based user permissions than in earlier versions of N-central. Permissions are separated into roles and groups, which are then assigned to each user account. These instructions will help you create an N-central integrator login account that will work with IT Glue.</p> <p>Prerequisites </p> <ul><li>You must have an Administrator role in N-central to configure the integrator login.</li> <li>A Manager role will only be able to see RMM matched/unmatched data for organizations that they have explicit access to. To grant access to RMM data for all organizations, refer to <strong>Step 7</strong> of our <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360004938478-Adding-and-removing-users" rel="noopener nofollow">Adding and removing users</a> KB article.</li> </ul><p>Instructions</p> <ol><li>Sign into N-central with your Administrator credentials.</li> <li>From the top-level menu (used to be called the "Service Organization" level), navigate to <strong>Administration > User Management</strong>.</li> <li>Under <strong>Roles</strong>, create a new role for use with the IT Glue integration that has the following permissions:<br><ul><li>Under <strong>Devices View</strong> in <strong>Devices</strong>, set <strong>All Devices</strong> to <strong>Read Only</strong>.</li> <li>Under <strong>Monitoring</strong> in <strong>Configuration</strong>, set <strong>Service/Tasks</strong> to <strong>Read Only</strong>.</li> <li>Click <strong>Save </strong>to save the new role.</li> </ul></li> <li>Under <strong>Access Groups</strong>, click <strong>Add</strong> and then <strong>By Customers</strong>.</li> <li>From the <strong>Create Access Group - By Customers</strong> screen: <ul><li>Select the <strong>Propagate to all new Customers/Sites</strong> checkbox to ensure the access group continues to include all future customers/sites.</li> <li>Select the <strong>Customers/Sites</strong> checkbox to select all current customers/sites.</li> <li>Click <strong>Save</strong> to save the new group.</li> </ul></li> <li>Under <strong>Users</strong>, create a dedicated IT Glue integrator user account.</li> <li>Assign this user to the role and the access group you created above, and then click <strong>Save</strong>.</li> <li>As a last step, sign in to N-central using the new user account to activate it.</li> </ol><div> <strong>Important.</strong> The N-central integration will not sync if MFA/2FA is enabled on the integrator user login.</div> <p>You will now have the user credentials you need to initiate the integration with IT Glue. The remaining setup is the same as our current Knowledge Base article, <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fkaseya.vanillacommunities.com%2Fkb%2Farticles%2Faliases%2Fitglue%2Fhc%2Fen-us%2Farticles%2F360004936557" rel="undefined nofollow">Integrating with N-able N-central (formerly SolarWinds N-central)</a>.</p> </article> </main>