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Remote Access - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>This Flexible Asset lets you capture all methods of remote access in one place.</p> <p>The basic methods for remote access of a client network should fit in a single record. If you need to show other details and mappings (e.g. this IP maps to that internal device), you probably don't need to create several separate entries in the <strong>Remote Access</strong> list view, which could become unwieldy. Many partners have chosen instead to modify the Flexible Asset to include an HTML table in a textbox field. This covers any edge cases that may come up later when information is being entered.</p> <p>Preparation</p> <ul><li>Load the network attached devices in the client environment as configurations.</li> <li>(Optional) Import or create a document with a procedure on how to access the VPN.</li> </ul><p>Instructions</p> <ol><li>Navigate to the organization you are onboarding.</li> <li>Click on <strong>Remote Access</strong> in the left sidebar and then on the <strong>+ New</strong> button in the top-right corner. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/K7GSU3YPBAOF/remote-accesses-it-glue.png" alt="Remote_Accesses___IT_Glue.png" class="embedImage-img importedEmbed-img"></img></p> </li> <li>In the <strong>Create Remote Access</strong> screen, complete each of these fields below: <ul><li> <strong>Site Name</strong> - Enter a descriptive name.</li> <li> <strong>Remote Desktop</strong> - Enter a URL or hostname to connect to.</li> <li> <strong>Client VPN</strong> - Enter a URL for client VPN access.</li> <li> <strong>Webmail</strong> - Enter a URL for webmail access.</li> </ul></li> <li>Click <strong>Save</strong>.</li> <li>Attach any client VPN config files.</li> <li>In the <strong>Related Items</strong> section on the right-hand side panel, add as many of the below listed items as required <ul><li>Firewall</li> <li>Email Flexible Asset</li> <li>SSL Certificates</li> <li>Domain Registrar</li> <li>VPN shared secrets</li> <li>Procedure documents </li> <li>Relevant passwords for testing and troubleshooting</li> </ul></li> </ol> </article> </main>