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Integrating with Kaseya BMS - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Introduction</p> <p>Use this article as a guide when you integrate with Kaseya BMS.</p> <p>At any time, you can come back to the <strong>Active Integrations</strong> screen (<strong>Account > Integrations</strong>) to make changes to the integration.</p> <p>The field mappings are set up automatically when you follow the instructions below. For more information, take a look at <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004935897">Kaseya BMS field mappings</a>.</p> <p>Prerequisites</p> <ul><li>An SSL connection with a valid certificate (not self-signed) from a trusted authority is required.</li> <li>You must have Manager or Administrator access to IT Glue.</li> <li>Kaseya recommends using the user account assigned to the "Root User" role to integrate with other platforms as it has access to all CRM and asset information in your BMS account.</li> <li>In addition to the Root User login credentials, you need your Fully Qualified Domain Name (FQDN) and your company name (tenant ID) from Kaseya BMS.</li> </ul><p>Instructions</p> <ol><li>Navigate to <strong>Account > Integrations</strong> and create a new integration using the <strong>Kaseya BMS</strong> option. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/HX2PDM5T7S3P/kaseya-bms-option.png" alt="kaseya_BMS_option.png" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Enter your API credentials and then click <strong>Connect</strong>.<br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/SO2PM7WEB0S7/screen-shot-2017-05-02-at-4-00-58-pm.png" alt="Screen_Shot_2017-05-02_at_4.00.58_PM.png" width="473" height="437" class="embedImage-img importedEmbed-img"></img></li> <li>In the <strong>Sync Settings</strong> tab, tell us how much of your data to sync. By default, recommended options are listed first. As a best practice, we recommend you only select the company and configuration types that you actively manage. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/F058QGW6RP7C/kaseya-bms-it-glue.png" alt="Kaseya_BMS___IT_Glue.png" width="475" height="381" class="embedImage-img importedEmbed-img"></img></p> </li> <li>In the <strong>Two-Way Sync Settings</strong> tab, review the <strong>Enable two-way sync setting</strong>. Uncheck this function if desired. For partners with Network Glue and Active Directory enabled, configure your contact attributes so that new contacts created from Active Directory are automatically pushed to your PSA (learn more <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360010844577" rel="noopener nofollow">here</a>). <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/JC9ZKEHMNLO8/kaseya-bms-it-glue.png" alt="Kaseya_BMS___IT_Glue.png" width="474" height="264" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Click <strong>Save</strong>. The sync will be automatically queued.</li> <li>You can use the manual sync option to prioritize the sync to start sooner. To start a manual sync, navigate to <strong>Account > Integrations</strong>, click <strong>Actions</strong> and <strong>Start Manual Sync</strong>.</li> <li>From the <strong>Active Integrations</strong> screen, you can see the overall sync status. When the sync is complete, the status column changes from <strong>Syncing...</strong> to <strong>OK.</strong> </li> </ol><div>If you plan to sync with your RMM next, see the <a rel="nofollow" href="http://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004934117">Sync methods</a> article for more information about the different methods available.</div> <p>IT Glue widget for Kaseya BMS</p> <p>Now that you have completed the integration, you have the option of <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004937578" rel="noopener nofollow">setting up the IT Glue widget</a> in Kaseya BMS. The IT Glue widget allows a user to easily view IT Glue data while accessing ticket information in Kaseya BMS. To use the widget, you will need to set up <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004940658" rel="noopener nofollow">two-way sync</a> to ensure that data is synced and kept up-to-date across both platforms.</p> <p>BMS Live Ticketing</p> <p>To further your ticketing resolution process, BMS Live Ticketing allows you to open, update, and resolve BMS tickets directly in IT Glue without having to switch between the applications. Note that the ticket settings you configured following the steps above will apply to both BMS and IT Glue. For more details, check out our KB article <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360013663057" rel="noopener nofollow">here</a>.</p> <p>Related articles</p> <ul><li><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004936017">Integrating with Kaseya VSA</a></li> </ul> </article> </main>