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Integrating with Tigerpaw - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>Use this article as a guide when you integrate with Tigerpaw. We currently one-way sync with accounts and active contacts only.</p> <p>At any time, you can come back to the Active Integrations screen (<strong>Account > Integrations</strong>) to make changes to the integration.</p> <p>The field mappings are set up automatically when you follow the instructions below. For more information, take a look at <a rel="nofollow" href="http://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004940878">Tigerpaw field mappings</a>.</p> <p>Prerequisites </p> <ul><li>An SSL connection with a valid certificate (not self-signed) from a trusted authority is required.</li> <li>You must have Manager or Administrator access to IT Glue.</li> <li>To configure Tigerpaw to work with IT Glue, contact Tigerpaw directly and refer to <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fsupport.tigerpawsoftware.com%2FQuickReferenceGuides%2FTigerpaw_REST_API_Installation_Checklist_Instructions.pdf" rel="noopener noreferrer nofollow">their documentation</a> for setting up the REST API. The REST API, separate from the built-in Tigerpaw (Mobile) API, must be installed to allow both systems to communicate with each other.</li> <li>Gather the public and private API keys from Tigerpaw.</li> <li>You also need the Fully Qualified Domain Name (FQDN) of your Tigerpaw server.</li> <li>System requirements: Tigerpaw version 16.1.7 or higher.</li> </ul><p>Instructions</p> <p>These steps assume that the Tigerpaw API is already installed and configured.</p> <ol><li>From IT Glue, navigate to <strong>Account > Integrations</strong> and create a new integration using the <strong>Tigerpaw</strong> option.<br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/BNMHF255KXQC/screen-shot-2016-11-23-at-4-47-29-pm.png" alt="" class="embedImage-img importedEmbed-img"></img><br></li> <li>Enter your FQDN and your API credentials, and then click <strong>Connect</strong>.<br><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/0WFQEAEUDBYO/screen-shot-2016-12-01-at-5-15-07-pm.png" alt="" class="embedImage-img importedEmbed-img"></img><br></li> <li>From the <strong>Sync your data with Tigerpaw</strong> screen, tell us how much of your data to sync. By default, recommended options are listed first. Your recommended options may be different than in the screenshot below. <div> <strong>Note: </strong>As a best practice, we recommend you only select the Accounts that you actively manage.</div> <img src="https://us.v-cdn.net/6032361/uploads/migrated/7FUO07DO2VZD/tigerpaw-configuration.png" alt="" class="embedImage-img importedEmbed-img"></img><br></li> <li>Finally, click <strong>Save and Continue</strong>. The sync will be automatically queued.</li> <li>You can use the manual sync option to prioritize the sync to start sooner. To start a manual sync, navigate to <strong>Account > Integrations</strong>, click <strong>Actions</strong> and then <strong>Start Manual Sync</strong>.</li> <li>From the Active Integrations screen, you can see the overall sync status. When the sync is complete, the status column changes from <strong>Syncing...</strong> to <strong>OK.</strong> </li> </ol><div>If you plan to sync with your RMM next, see the <a rel="nofollow" href="http://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004934117">Sync methods</a> article for more information about the different methods available. Note that option B is not currently supported for Tigerpaw.</div> </article> </main>