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Tigerpaw field mappings - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>This article defines how Tigerpaw fields are mapped to IT Glue fields. We currently one-way sync with accounts and active contacts only. Learn more about integrating with Tigerpaw in <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004937097">this article</a>.</p> <h3 data-id="organizations">Organizations </h3> <table><tbody><tr style="background-color: DCDCDC;"><td><strong>IT Glue: Organization</strong></td> <td><strong>Tigerpaw: Account</strong></td> </tr><tr><td>Name</td> <td>Account Name</td> </tr><tr><td>Status</td> <td>Status</td> </tr><tr><td>Type</td> <td>Account Type</td> </tr><tr><td>Primary Location</td> <td>Account Location</td> </tr><tr><td>Short Name</td> <td>Account ID</td> </tr></tbody></table><h3 data-id="contacts">Contacts</h3> <table><tbody><tr style="background-color: DCDCDC;"><td><strong>IT Glue: Contact </strong></td> <td><strong>Tigerpaw: Contact</strong></td> </tr><tr><td>First Name</td> <td>First Name</td> </tr><tr><td>Last Name</td> <td>Last Name</td> </tr><tr><td>Title</td> <td>Title</td> </tr><tr><td>Notes</td> <td>Personal Notes</td> </tr><tr><td>Emails</td> <td>Email Addresses</td> </tr><tr><td>Phones</td> <td>Phone Numbers*</td> </tr></tbody></table><p>* IT Glue creates separate entries for each available phone number type in Tigerpaw. The primary phone number is marked as primary in IT Glue.</p> <h3 data-id="locations">Locations</h3> <p>Because there is no equivalent locations concept in Tigerpaw, location field values are pulled from Tigerpaw Account/Contact address fields.</p> <p>For Tigerpaw Accounts, the mapping is: </p> <table><tbody><tr style="background-color: DCDCDC;"><td><strong>IT Glue: Primary Location</strong></td> <td><strong>Tigerpaw: Account Address</strong></td> </tr><tr><td>Location Name</td> <td>Address 1</td> </tr><tr><td>Address 1</td> <td>Address 1</td> </tr><tr><td>Address 2</td> <td>Address 2</td> </tr><tr><td>City</td> <td>City</td> </tr><tr><td>State/Province</td> <td>State/Province</td> </tr><tr><td>Zip/Postal Code</td> <td>Zip Code</td> </tr><tr><td>Country</td> <td>Country</td> </tr><tr><td>Phone</td> <td>Primary non-fax number*</td> </tr><tr><td>Fax</td> <td>Fax</td> </tr></tbody></table><p>* If there is an extension, it is not synced.</p> <p>For Tigerpaw Contacts, the mapping is:</p> <table><tbody><tr style="background-color: DCDCDC;"><td><strong>IT Glue: Location</strong></td> <td><strong>Tigerpaw: Contact Addresses</strong></td> </tr><tr><td>Location Name</td> <td>Address 1</td> </tr><tr><td>Address 1</td> <td>Address 1</td> </tr><tr><td>Address 2</td> <td>Address 2</td> </tr><tr><td>City</td> <td>City</td> </tr><tr><td>State/Province</td> <td>State/Province</td> </tr><tr><td>Zip/Postal Code</td> <td>Zip Code</td> </tr><tr><td>Country</td> <td>Country</td> </tr><tr><td>Phone</td> <td>Phone</td> </tr><tr><td>Fax</td> <td>Fax</td> </tr></tbody></table><h3 data-id="matching-logic">Matching logic</h3> <p>Standard matching rules are used to match records within IT Glue when pulling over data from Tigerpaw. The sync will discover accounts, contacts, and account/contact addresses in Tigerpaw and match them to data in IT Glue using the Tigerpaw fields shown in the table below:</p> <table><tbody><tr style="background-color: DCDCDC;"><td><strong>Rule</strong></td> <td><strong>Matches on</strong></td> </tr><tr><td>Organization</td> <td>Account Name</td> </tr><tr><td>Contacts</td> <td>(Account) AND (First Name AND Last Name) </td> </tr><tr><td>Locations</td> <td>(Account) AND (Address 1 AND Address 2 AND City AND State/Province AND Country)<br> OR<br> (Contact) AND (Address 1 AND Address 2 AND City AND State/Province AND Country)</td> </tr></tbody></table><p>If the matching logic is unsuccessful in finding a match, a new record is created. When one or more identical matches are found, the item that was created first is matched on.</p> <p> </p> <p><strong>Related articles</strong></p> <ul><li><a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004938038">Syncing between IT Glue and PSAs overview</a></li> </ul> </article> </main>