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Importing passwords - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>This article will show you how to import passwords into MyGlue from a CSV file.</p> <p>Prerequisites</p> <ul><li>The file must be a CSV file encoded in UTF-8. </li> <li>The maximum file size is 50 MB.</li> <li> <strong>If you make a mistake</strong> with your list import, please note <strong>you cannot undo it</strong>, but you have the option to multi-select the affected password records and bulk-delete them.<br><br></li> </ul><p>Instructions</p> <h3 data-id="creating-your-csv-file">Creating your CSV file</h3> <ol><li>Download one of the ZIP files provided at the bottom of this article.<br><ul><li> <strong>Sample Excel import files with required fields highlighted</strong> (Save as CSV when you're ready to import.)</li> <li><strong>Sample CSV import files</strong></li> </ul></li> <li>Open the file you want to use and delete the sample data, but not the header row.</li> <li>Paste your information into the sample import file. You can change the order of columns if needed, but do not remove the header row.</li> <li>Save your file as a CSV (Comma Delimited) document: <ul><li>If on a PC, save as <strong>CSV (Comma delimited) (*.csv)</strong>.</li> <li>If on a Mac, save as <strong>Windows Comma Separated (.csv)</strong>.</li> </ul></li> </ol><h3 data-id="importing-your-passwords">Importing your passwords</h3> <ol><li>Open the organization you want to import your passwords into and go to the <strong>Passwords</strong> section from the left sidebar.</li> <li>Click the <strong>Import</strong> button.</li> <li>On the next screen, click <strong>Choose File</strong> to select the CSV file you created above.</li> <li>Set <strong>Allow partial imports</strong> to "No," which means the whole import will fail if there are any non-UTF-8 characters or missing required fields in the CSV. If that happens, you can rerun the import and allow partial imports to find out which rows have errors.</li> <li>Click <strong>Continue</strong>.</li> <li>Click <strong>Run Import</strong>.</li> <li>Once the import is done, you'll get an email from support@myglue.com that includes a link to view imported rows or details regarding any errors with your import.</li> </ol><p>If there are any problems performing these instructions on a PC:</p> <ol><li>Open the CSV file in Notepad. </li> <li>Click <strong>Save As...</strong> and then select UTF-8 under <strong>Encoding</strong>.</li> <li>After selecting UTF-8, save the file with a slightly different file name from the original.</li> <li>Do not reopen the file, which will cause it to be re-encoded by Windows.</li> <li>Import this new file into MyGlue.</li> </ol><p> </p> <p><strong>Sample Download Files</strong></p> </article> </main>