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Integrating with myITprocess (mITp) - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><em>For partners subscribed to Enterprise plans.</em></p> <p>Introduction</p> <p>myITprocess (mITp) is used by IT and Managed Service Providers to establish comprehensive IT standards, build strategic roadmaps for their client’s technology needs, and maintain alignment in their clients’ technologies through reviews and impact assessments.</p> <p>Use this article as a guide when you integrate your IT Glue account with mITp. With this integration, you can view expired configurations directly from your mITp home page and create strategic recommendations targeting those configurations immediately. This integration is available for all mITp accounts.</p> <p>Instructions</p> <ol><li>In IT Glue, navigate to <strong>Account > Settings > API Keys</strong> tab. In the <strong>Custom API Keys</strong> section, click the <strong>+</strong> button to add a new API. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/UBOU1UC3CXJJ/mitp-3-2.jpg" alt="mitp_3-2.jpg" width="479" height="269" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Enter a name for your new integration and then click <strong>Generate API Key</strong>. You will need this API key in later steps. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/M827H32J6DO3/skitch-background-google-docs.png" alt="Skitch_Background_-_Google_Docs.png" width="480" height="143" class="embedImage-img importedEmbed-img"></img></p> </li> <li>In myITprocess, navigate to <strong>Setup My Organization</strong> and click <strong>Setup Integration IT Glue</strong>. <ol type="a"><li>In the URL field, enter <em><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fapi.itglue.com">https://api.itglue.com</a></em>. For our EU partners, please enter <em><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fapi.eu.itglue.com">https://api.eu.itglue.com</a> instead</em>.</li> <li>In the <strong>API Key</strong> field, enter the key that you generated in step 3 above.</li> <li>Click <strong>Connect</strong>.</li> </ol><p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/XP1Y9R6K2TRU/mitp-4-2.jpg" alt="mitp_4-2.jpg" width="478" height="165" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Click <strong>Back</strong> and select <strong>Setup IT Glue Clients</strong>. For each of your clients, use the drop-down menus to match to an IT Glue Organization. Click <strong>Save</strong> to apply your changes. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/J9YYRM531U5W/mitp-5-2.jpg" alt="mitp_5-2.jpg" width="477" height="256" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Once you have finished mapping the clients, navigate back to the mITp home page where you will see the new IT Glue widget.Click the widget to view your configurations and create strategic roadmaps recommendations. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/RBLJ69GAEGVT/mitp-7-2.jpg" alt="mitp_7-2.jpg" width="477" height="268" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Expired configurations will be highlighted in red. Click each to review the <strong>Configuration Details</strong> side panel. Click <strong>Create Recommendation</strong>. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/Y7L23P4Q4TW8/mitp-9-2.jpg" alt="mitp_9-2.jpg" width="477" height="268" class="embedImage-img importedEmbed-img"></img></p> </li> <li>Complete the required fields in the <strong>Create Recommendation</strong> form and click <strong>Create</strong>. <p><br><img src="https://us.v-cdn.net/6032361/uploads/migrated/U23N997004M4/mitp-10-2.jpg" alt="mitp_10-2.jpg" width="477" height="268" class="embedImage-img importedEmbed-img"></img></p> </li> </ol> </article> </main>