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2020-01-24 IT Glue Product Update - Q1 (Video) - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <div> <div> <div> <div> <img src="https://us.v-cdn.net/6032361/uploads/migrated/W59FAMZ77VNY/swatch." alt="" aria-hidden="true" class="embedImage-img importedEmbed-img"></img></div> </div> </div> </div> <p> </p> <p><strong>Recent Releases</strong></p> <p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004932877-Office-Cloud-Editor" rel="noopener nofollow"><strong>Office Cloud Editor</strong></a></p> <ul><li>Edit your GlueFiles using the Microsoft Office Cloud editing interface.</li> <li>Changes made using the editor are automatically saved in IT Glue.</li> <li>Cut out the manual effort involved in downloading your document to make edits, only to have to upload them again.</li> </ul><p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004939478-Exporting-and-backing-up-account-data" rel="noopener nofollow"><strong>Encrypted Account/Organization Exports</strong></a></p> <ul><li>New encryption capability ensures that Account and/or Organization exports remain protected.</li> <li>IT Glue Administrators can set a password of their choosing prior to starting the export.</li> <li>Reduce the possibility that your exported data could be viewed by unauthorized personnel. Without the specific password, the zipped folder cannot be unlocked.</li> </ul><p><strong>MyGlue Deployment Guide in <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Facademy.itglue.com%2F" rel="noopener nofollow">IT Glue Academy</a></strong></p> <ul><li>Sign up for the course in IT Glue Academy to learn about the best way to deploy MyGlue to your clients. </li> <li>The course is designed to help you provide ongoing support to your clients.</li> </ul><p><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.kaseya.com%2Fmanaged-service-providers%2Fpowered-services%2F" rel="noopener nofollow"><strong>Kaseya Powered Services</strong></a></p> <ul><li>Get access to MyGlue sales enablement and general marketing resources in Kaseya Powered Services. </li> <li>Access all of these resources for Kaseya products in one central platform.</li> </ul><p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004933717-Turning-on-enforced-MFA-for-all-users" rel="noopener nofollow"><strong>Enforced MFA for MyGlue Accounts</strong></a></p> <ul><li>IT Glue Administrators and Managers can enforce MFA for MyGlue accounts of their choosing. With two-factor authentication, MyGlue is raising its security standards even higher.</li> </ul><p><strong>Mobile App Enhancements:</strong></p> <ul><li><strong><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004933857-IT-Glue-Mobile-App-Configurations" rel="noopener nofollow">Barcode Scanning</a>:</strong> You can take a picture of a physical barcode while on site. The app scans and identifies the code to return the associated configuration automatically.</li> <li><strong><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004939338--IT-Glue-Mobile-App-Flexible-Assets" rel="noopener nofollow">Attachment Support</a>:</strong> Attachments are now supported in the app. You can easily preview these attachments making data retrieval easier than ever.</li> </ul><p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004935697-Quick-guide-for-the-IT-Glue-Chrome-Extension" rel="noopener nofollow"><strong>Autofill Username and Passwords in IT Glue Chrome Extension</strong></a></p> <ul><li>Autofill credentials that you've stored in IT Glue into the associated website.</li> <li>Detect when specific web pages require stored credentials and then autofill it from IT Glue.</li> </ul><p><strong><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004945497-Enriching-IT-Glue-configurations-with-Network-Glue-data" rel="noopener nofollow">Automatically Document Ports and Connections in IT Glue</a></strong></p> <ul><li>Network Glue now automatically documents your physical ports and connected devices in the IT Glue Configuration show page.</li> <li>With this information, troubleshoot even faster.</li> </ul><p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004938738-Configurations" rel="noopener nofollow"><strong>Configuration Interfaces</strong></a></p> <ul><li>Partners that don’t have Network Glue are still able to document their ports and connected to information in structured fields.</li> <li>In the Configurations edit page, add each interface’s network information including IP addresses, MAC addresses, and both port and connected to data.</li> </ul><p><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004947398-Guide-to-the-Network-Glue-network-diagram" rel="noopener nofollow"><strong>Visually Identify Non-Matched Devices</strong></a></p> <ul><li>Through the Network Glue network diagrams, easily identify devices that aren’t documented in IT Glue. All non-matched devices are marked with a question mark symbol.</li> <li>Use this during your business reviews with a client, or during onboarding, to quickly see devices that you may not be charging for.</li> </ul><p><strong>Near Release</strong></p> <p><strong>Vault - WIDE RELEASE on February 18, 2020</strong></p> <ul><li>Host-proof hosting or local-only encryption/decryption technology.</li> <li>Enable an additional security layer to their most sensitive passwords. </li> <li>Encrypt and decrypt passwords exclusively at the endpoint in the user's browser with a user-specific passphrase.</li> <li>Vault gives each user total control with a user-based passphrase, not an organization-based passphrase that every employee shares.</li> <li>Available in MyGlue, IT Glue/My Glue mobile apps, and IT Glue Chrome Extension.</li> </ul><p><strong>New Integrations</strong></p> <p><strong>ConnectWise Manage integration: REST API Upgrade</strong></p> <ul><li>Upgraded from SOAP to new REST API.</li> <li>Continuing to add more functionalities soon.</li> </ul><p><strong>Contextual IT Glue data in Kaseya VSA</strong></p> <ul><li>Deepened our integration with Kaseya VSA.</li> <li>When remote logged into a device via VSA LiveConnect, you can now see IT Glue data on the same screen. This eliminates the hassle of toggling between your RMM and IT Glue by providing a single workflow.</li> </ul><p><strong>Coming Soon</strong></p> <p><strong>Mobile App Enhancements:</strong></p> <ul><li>Autofill credentials that you've stored in IT Glue into the associated website.</li> <li>We plan to automate this process by detecting when specific web pages require stored credentials and then autofill it from IT Glue.</li> </ul><p><strong>Manufacturer Lookup</strong></p> <ul><li>Further enhance configuration information in Network Glue.</li> <li>Manufacturers for the devices discovered by Network Glue are displayed so you can identify device types at a glance.</li> </ul><p><strong>New Device Notifications</strong></p> <ul><li>Receive automatic notifications anytime a new device is discovered by Network Glue.</li> <li>Proactively bill your clients and enhance your services - the more you know, the faster you can place your security measures in place.</li> </ul><p><strong>Upcoming for this year</strong></p> <p><strong>ConnectWise Configuration Questions Two-Way Sync</strong></p> <ul><li>Enhancing the sync we currently have to allow information to be documented as either IT Glue Core or Flexible Assets and as Related Items.</li> </ul><p><strong>Kaseya VSA Agent Procedures</strong></p> <ul><li>Running agent procedures, a common task performed in your RMM, can now be completed in IT Glue. </li> <li>Sync the agent procedures per configuration.</li> </ul><p><strong>Goal Assist Program for MyGlue</strong></p> <ul><li>Under the umbrella of Kaseya Powered Services.</li> <li>Get hands-on experience by partnering with a MyGlue expert and working with them to build a repeatable MyGlue sales engine. </li> <li>Tailor your pricing strategy, sales, and marketing plans specifically to your business needs.</li> </ul><p><strong>Special Promos</strong></p> <p><strong>GlueX 2020 (September 27 to 29)</strong></p> <ul><li>Early bird pricing is on now! Get your ticket for $399.</li> <li>Choose from several of our free pre-day sessions.</li> <li>Speak to your Account Manager for more details.</li> </ul><p><strong>Kaseya Powered Services & Goal Assist Program</strong></p> <ul><li>If you are interested in learning more about these new offerings, please visit itglue.com/product-update before January 31, 2020.</li> </ul><p><strong>Q1 Special Deals</strong></p> <ul><li>Save up to $7500 when you onboard more of your team with IT Glue. Visit itglue.com/product-update before January 31, 2020 to speak with a GlueCrew member for details.</li> </ul><p><strong>References Links</strong></p> <ul><li><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fgluex.co" rel="noopener nofollow">Get your GlueX 2020 early bird tickets</a></li> <li><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fitglue.ideas.aha.io%2Fideas" rel="noopener nofollow">Comment or upvote on feature requests in our Ideas Portal</a></li> <li><a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/itglue/hc/en-us/articles/360004938018-Contacting-IT-Glue-support" rel="noopener nofollow">How to contact IT Glue Support</a></li> <li><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.itglue.com%2Fresource%2Fitglue-security%2F" rel="noopener nofollow">Download the IT Glue Security Whitepaper</a></li> <li><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fitglue.com%2Fproduct-update" rel="noopener nofollow">Get access to Kaseya Powered Services</a></li> <li><a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fitglue.com%2Fproduct-update" rel="noopener nofollow">Check out Q1 Specials</a></li> <li><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.itglue.com%2Fgluexbundles%2F" rel="noopener nofollow">Claim your webinar specials</a></li> </ul> </article> </main>