Recent Releases
Office Cloud Editor
- Edit your GlueFiles using the Microsoft Office Cloud editing interface.
- Changes made using the editor are automatically saved in IT Glue.
- Cut out the manual effort involved in downloading your document to make edits, only to have to upload them again.
Encrypted Account/Organization Exports
- New encryption capability ensures that Account and/or Organization exports remain protected.
- IT Glue Administrators can set a password of their choosing prior to starting the export.
- Reduce the possibility that your exported data could be viewed by unauthorized personnel. Without the specific password, the zipped folder cannot be unlocked.
MyGlue Deployment Guide in IT Glue Academy
- Sign up for the course in IT Glue Academy to learn about the best way to deploy MyGlue to your clients.
- The course is designed to help you provide ongoing support to your clients.
Kaseya Powered Services
- Get access to MyGlue sales enablement and general marketing resources in Kaseya Powered Services.
- Access all of these resources for Kaseya products in one central platform.
Enforced MFA for MyGlue Accounts
- IT Glue Administrators and Managers can enforce MFA for MyGlue accounts of their choosing. With two-factor authentication, MyGlue is raising its security standards even higher.
Mobile App Enhancements:
- Barcode Scanning: You can take a picture of a physical barcode while on site. The app scans and identifies the code to return the associated configuration automatically.
- Attachment Support: Attachments are now supported in the app. You can easily preview these attachments making data retrieval easier than ever.
Autofill Username and Passwords in IT Glue Chrome Extension
- Autofill credentials that you've stored in IT Glue into the associated website.
- Detect when specific web pages require stored credentials and then autofill it from IT Glue.
Automatically Document Ports and Connections in IT Glue
- Network Glue now automatically documents your physical ports and connected devices in the IT Glue Configuration show page.
- With this information, troubleshoot even faster.
Configuration Interfaces
- Partners that don’t have Network Glue are still able to document their ports and connected to information in structured fields.
- In the Configurations edit page, add each interface’s network information including IP addresses, MAC addresses, and both port and connected to data.
Visually Identify Non-Matched Devices
- Through the Network Glue network diagrams, easily identify devices that aren’t documented in IT Glue. All non-matched devices are marked with a question mark symbol.
- Use this during your business reviews with a client, or during onboarding, to quickly see devices that you may not be charging for.
Near Release
Vault - WIDE RELEASE on February 18, 2020
- Host-proof hosting or local-only encryption/decryption technology.
- Enable an additional security layer to their most sensitive passwords.
- Encrypt and decrypt passwords exclusively at the endpoint in the user's browser with a user-specific passphrase.
- Vault gives each user total control with a user-based passphrase, not an organization-based passphrase that every employee shares.
- Available in MyGlue, IT Glue/My Glue mobile apps, and IT Glue Chrome Extension.
New Integrations
ConnectWise Manage integration: REST API Upgrade
- Upgraded from SOAP to new REST API.
- Continuing to add more functionalities soon.
Contextual IT Glue data in Kaseya VSA
- Deepened our integration with Kaseya VSA.
- When remote logged into a device via VSA LiveConnect, you can now see IT Glue data on the same screen. This eliminates the hassle of toggling between your RMM and IT Glue by providing a single workflow.
Coming Soon
Mobile App Enhancements:
- Autofill credentials that you've stored in IT Glue into the associated website.
- We plan to automate this process by detecting when specific web pages require stored credentials and then autofill it from IT Glue.
Manufacturer Lookup
- Further enhance configuration information in Network Glue.
- Manufacturers for the devices discovered by Network Glue are displayed so you can identify device types at a glance.
New Device Notifications
- Receive automatic notifications anytime a new device is discovered by Network Glue.
- Proactively bill your clients and enhance your services - the more you know, the faster you can place your security measures in place.
Upcoming for this year
ConnectWise Configuration Questions Two-Way Sync
- Enhancing the sync we currently have to allow information to be documented as either IT Glue Core or Flexible Assets and as Related Items.
Kaseya VSA Agent Procedures
- Running agent procedures, a common task performed in your RMM, can now be completed in IT Glue.
- Sync the agent procedures per configuration.
Goal Assist Program for MyGlue
- Under the umbrella of Kaseya Powered Services.
- Get hands-on experience by partnering with a MyGlue expert and working with them to build a repeatable MyGlue sales engine.
- Tailor your pricing strategy, sales, and marketing plans specifically to your business needs.
Special Promos
GlueX 2020 (September 27 to 29)
- Early bird pricing is on now! Get your ticket for $399.
- Choose from several of our free pre-day sessions.
- Speak to your Account Manager for more details.
Kaseya Powered Services & Goal Assist Program
- If you are interested in learning more about these new offerings, please visit itglue.com/product-update before January 31, 2020.
Q1 Special Deals
- Save up to $7500 when you onboard more of your team with IT Glue. Visit itglue.com/product-update before January 31, 2020 to speak with a GlueCrew member for details.
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