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Webinar: Exploring Client Knowledge Base & Sidebar Design - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> </p> <div> <div> <div> </div> </div> </div> <p>Topics covered in this Explorer Series webinar:</p> <ul><li>1:10 - Introduction</li> <li>2:12 - Creating content and writing concepts (structure, mechanics, language)</li> <li>7:35 - Differentiating between internal, external, and client specific documents</li> <li>9:25 - Example documents for internal, external, and client specific</li> <li>13:00 - Using the document editor to create great procedures</li> <li>14:45 - Sharing public documents for ticket response or macro</li> <li>16:35 - Inviting clients to your account to browse the knowledge base and customizing their sidebar</li> <li>20:25 - Other uses for customizing the sidebar</li> </ul> </article> </main>