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Using MyGlue Help Center
Introduction The MyGlue Help Center allows your IT service provider to easily share useful documentation with you. Make the Help Center your go-to space for looking up helpful SOPs and other general IT-related information that they have published. By having this documentation in one convenient place, you can find the…
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Generating One-Time Passwords (OTP)
Introduction A one-time password (OTP) is an automatically generated numeric or alphanumeric string of characters that authenticates a user for a single login session. OTPs are much more secure than static passwords as they are only valid for a short amount of time thus offering protection from replay attacks. Using an OTP…
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Creating a basic checklist in MyGlue
Introduction The Checklists feature lets you document your tasks in order so you can accomplish the most important things first, stay on-track, and work efficiently. Checklists also make it easy to delegate tasks to the right person. You can even share your list with them so they can register their task as completed when…
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MyGlue User Guides
The following guides will show you how to get started with MyGlue as well as how to manage the sharing and access permissions in your MyGlue account. Along with the information contained here, we suggest checking out our videos. Getting Started Why MyGlue? First day in MyGlue checklist MyGlue 101 Adding, editing, and…
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I never received an invitation email
If you believe that an invitation email was sent to you, but you haven't received it, check your spam or junk folder. Alternatively, contact the person who invited you to confirm that the email address is correct. For security reasons, the "Accept Invitation" link contained in the email expires after 6 hours. If you didn't…
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Searching in MyGlue
This article summarizes the search features in MyGlue. The search interface includes a search bar at the top of your screen. MyGlue search works across all assets. Type in a word or phrase to get started. As you type your search terms, the search results show you the live results without needing to redirect to a results…
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I can't reset my password
There are a few things to take into consideration when requesting a password reset: * If the link was sent more than 6 hours ago, it's no longer valid for security reasons. Click on "Forgot your password?" again to get a new link. * Ensure that you are expecting the email at the correct address. * Check your junk or spam…
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Adding, editing, and deleting documents
Depending on whether documents are enabled on your account, you might also have the option of creating documents in MyGlue. Documents is where you can create and access the SOPs, work instructions, forms, and references you use to perform various procedures. Before you get started, note the following tips: * You can create…
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Search MyGlue from any webpage
The MyGlue Chrome Extension enables searching MyGlue from any open webpage with our quick search shortcut. Here are the steps to use this feature: * Sign in to the MyGlue Chrome Extension. After signing in, you are ready to use quick search. * Whenever you need to search for an asset (password, document, etc.) or…
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What if MFA stops working or I lose my phone?
This section describes how to troubleshoot common issues that can occur when you use multi-factor authentication (MFA). To sign in with MFA, you need three separate pieces of information: * Your username * Your password * A numeric code generated by an authenticator app on your mobile phone How do I sign in without my…