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2020-05-14 - Announcing Suggested IT Glue documentation in BMS tickets & Executing VSA automation in IT Glue
We are excited to announce two new workflow integrations that streamline your daily interactions with Kaseya BMS and VSA and bring greater efficiency to your support processes. Firstly, suggested IT Glue documentation is now viewable directly within BMS tickets. Secondly, you can now execute VSA automation in IT Glue.…
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2020-05-08 - Announcing a New Field for Network Glue: Domain Role
We are excited to introduce the Active Directory Domain Roles for Network Glue. How does this work? To enhance your understanding of an Active Directory environment during your troubleshooting process, the new Domain Role field in Network Glue provides the role of a device within that AD domain environment including…
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2020-04-29 - Announcing Pushing All Syncable Assets to PSA
We are pleased to announce that with a one-time push, you can now easily sync all of your eligible IT Glue Organizations, Configurations, Contacts, and Locations to your PSA that has two-way sync enabled. This feature is available for our partners on Select and Enterprise plans who are switching to a new PSA solution or…
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2020-04-27 - Announcing IT Glue & MyGlue Chrome Extension for Microsoft Chromium Edge
Recently, Microsoft released their new Edge browser which is built on the Chromium technology of Google Chrome. We’re pleased to announce that both the IT Glue and MyGlue Chrome Extensions now support Chromium Edge! How does this work? In Edge, you will need to activate the setting that “allows other extensions from other…
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2020-04-27 - Announcing New Fields for Network Glue: Manufacturer & Device Type
We are pleased to announce that the Network Glue is now able to detect manufacturers and the device type for your network devices. How does this work? Network Glue can now automatically detect and populate manufacturer and device type information to enrich your IT Glue Configurations. In addition, the device type will also…
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2020-04-20 - Announcing bvoip and IT Glue integration
We are very pleased to announce that bvoip has developed a VoIP integration with IT Glue! bvoip has established voice and unified communications for IT teams and MSPs worldwide. It is designed to help automate how MSPs interact with their existing systems and tools. How does this work? This integration allows bvoip’s…
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2020-03-23 - Announcing Autotask Two-Way Account Locations Sync
We are excited to announce that IT Glue now supports two-way syncing of Autotask Locations. How does this work? Previously, our partners were using IT Glue to document all of their location data. With this new sync feature, you now have the ability to automatically sync Locations from your Autotask PSA directly into IT…
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2020-02-18 - Announcing the Vault
Two months ago, we were excited to bring you a limited release of our new Vault. In this limited release program, interested partners were given the ability to enable an additional security layer to their most sensitive passwords. After incorporating feedback from our limited release partners, we are pleased to announce…
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2019-11-19 - Announcing Office Cloud Editor for EU
Last month, we released the new Office Cloud Editor for IT Glue to our North American partners. Now, we’re excited to announce that the feature is live for our EU partners as well! How does it work? With this feature, you can edit your GlueFiles using the Microsoft Office Cloud editing interface. In the Document list view…
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2020-01-09 - Announcing Encrypted Account/Organization Exports
We are excited to announce Encrypted Account/Organization Exports, a new capability that further iterates our commitment to protecting the security and privacy of your data. How does this work? Previously in IT Glue, Administrators could easily export all data from one or all organizations in an account from the Account >…