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2018-12-11 - Announcing Default Flags
Administrators can now optionally set a specific flag type as the default to ensure all new documents automatically have this flag added. This will allow administrators to ensure users do not forget to add a specific flag to new documents, to indicate further validation being required prior to the publishing of a document.…
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2018-12-20 - Announcing Just-in-Time User Provisioning for SAML SSO
Administrators can now customize just-in-time user provisioning for new and existing SAML SSO configurations in IT Glue. This reduces administrative costs in onboarding new users. In addition, it creates a seamless experience for new users as they will automatically have access to IT Glue documentation to quickly onboard…
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2019-03-12 - Announcing Ticket Integration
We are excited to announce a one-way ticket sync from ConnectWise and Autotask into IT Glue. We have created a new asset type in IT Glue, conveniently named “Tickets”, and this will be populated by your PSA when the sync is activated. Tickets synced will be automatically associated with configurations and contacts,…
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2019-03-21 - Contacts and Locations for IT Glue Mobile App
We are excited to announce that you can now view Contacts and Locations on the IT Glue mobile app. We have incorporated native mobile functionality including the ability to click-to-call and to launch your native map app with a simple tap of the address. This means, if your on-site techs need to make a quick call, or even…
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2019-03-21 - Bulk Security for Passwords within Organizations
We are excited to announce that you can now select multiple passwords within Organizations and update security permissions with one simple bulk action. Not only does Bulk Security save you time in IT Glue, it also saves you time when onboarding a new client in MyGlue. You and your team can get started using Bulk Security…
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2018-07-17 - Improved Security Permissions for Passwords and Documents
We have made a couple of improvements to the security permissions for Passwords and Documents. 1) A new security section is now added to the side panel for the Document and Password view page. With this, you can quickly update security permissions without clicking the "Edit" button. 2) The security section for the Password…
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2019-07-02 - Announcing RapidFire Tools Reporter Appliance Integration
We've launched a new integration to enhance your experience when using IT Glue. We are pleased to announce that IT Glue is now integrated with RapidFire Tool's Reporter Appliance. How does it work? The Reporter Appliance allows you to automate, schedule, and deliver the assessment reports generated by Network Detective.…
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2019-07-09 - Announcing MyGlue default security permissions for passwords
The most asked for MyGlue enhancement is easily default permissions - specifically for passwords. We are pleased to announce that IT Glue admin can now enable a default setting making it so that any password created by a MyGlue user would only be visible to that original creator. How does it work? In IT Glue, you are now…
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2019-09-06 - Announcing IT Glue Mobile App Enhancements - Android
We are excited to announce several new mobile app enhancements for our Android users. iOS users - please continue to watch this space for updates coming soon! Starting today, our IT Glue mobile app on Android devices support barcode scanning for Configurations, the ability to browse and view all attachments in your assets,…
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2019-08-06 - Announcing the IT Glue Ideas Portal Guidelines
Building our partnership with you is vitally important to everybody at IT Glue. Integral elements of this partnership include respect, open communication, and a shared goal of improving the platform. We value your insight and feedback so we invite all of our partners to keep contributing your expertise and industry…