-
Using IT Glue Search
Previews are snapshots of results that pop up on the right side of the search results, as shown in the GIF below. Instructions To use this feature, click one of the search shortcut keys to search for one of the following asset types: Configurations, Documents, Passwords, Locations, Contacts, and Flexible Assets. Depending…
-
Search
IT Glue's powerful search feature allows you to quickly find information without you having to exit the screen you're working in. This article provides an overview on how to make the most of your search capability in IT Glue. For general best practices on this topic, please read our Search best practices KB article. Search…
-
IT Glue's Keys to Success
This 40-minute video provides a comprehensive tour of IT Glue and is designed to be watched after completing the IT Glue Deployment Guide course. * From IT Glue, click on your name in the top-right corner of any screen and select Academy from the drop-down menu. * Return to this Knowledge Base article and click the…
-
What Academy can do for you
Certified yet? Put your learning to the test and become an IT Glue Certified Professional, demonstrating your knowledge of documentation best practices and expertise at using and administering IT Glue.We liked it so, we put a badge on it! Once you complete your IT Glue certification, we'll issue you an electronic…
-
Search Best Practices
Use IT Glue's Search feature to quickly find information in your account from wherever you are in the platform. Here are some best practices when using Search in IT Glue. Choosing the right search scope From any screen in IT Glue, you can begin your search by: * Clicking the Search bar at the top of the screen * Pressing…
-
Quick guide for the IT Glue browser extension
The IT Glue Browser Extension accesses the saved credentials you’ve stored in IT Glue and autofills them into the associated website. The extension works by detecting when specific webpages require your stored credentials and then autofills the username and password, allowing you to quickly log in. Installing the extension…
-
Revisions to core and flexible assets
Every time you save a core or flexible asset, the earlier version will be saved and the new version becomes the "live" version. As a result, you can view and restore earlier versions of assets. You can also copy and paste text from an earlier version into the live version. Browsing the revision history When you view an…
-
View global lists
Global list views allow you to see information across all organizations (depending on what you have access to) as opposed to within one specific organization. Global > Assets This section allows you to access a comprehensive listing of each asset category. For example, if you create a document about setting up a type of…
-
Structure and navigation
The purpose of this topic is to help you familiarize yourself with the structure of IT Glue and some of the basic navigational tools that are included in the app. Touring the interface The top navigation bar can help you navigate the different sections of the app. Not all users see the same navigation bar. Global and…
-
Relationship mapping (related items/tagging)
IT Glue lets you map relationships between assets to give you a full picture of your client's IT environment. Relationship mapping involves entering all assets and then creating logical, two-way relationships between them. After that's done, you can see the dependencies and relationships for a single IT component, which…