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Active Directory (AD) Security Groups
Introduction This article provides an overview of Active Directory (AD) Security Groups sync. Enabling Security Groups in Network Glue allows technicians to check AD user permissions directly in IT Glue without having to navigate to their AD server. This streamlines the workflow and allows technicians to solve simple…
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Password Access Workflow in IT Glue
For partners subscribed to Select and Enterprise plans. Introduction Follow this article to set up a Password Access workflow in IT Glue or GlueConnect so that you may receive instant notifications each time a sensitive password is accessed. Once this workflow is set, you can stay aware of all actions made to view or copy…
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Generating One-Time Passwords (OTP)
Introduction A one-time password (OTP) is an automatically generated numeric or alphanumeric string of characters that authenticates a user for a single login session. OTPs are much more secure than static passwords as they are only valid for a short amount of time thus offering protection from replay attacks. Using an OTP…
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Adding and removing password folder security
Introduction These steps will help you manage security permissions for passwords contained in a password folder. Password folder security allows you to protect your passwords while providing access to a select group of users. Prerequisites * This feature is available to anyone with a Creator or above user role. * Before…
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Responsible Security Reporting and Disclosure
One of our core values is Trust: Champion complete vigilance for the privacy and security of information. Show respect through accountability; responsibility assumed; and ownership taken. Transparently. Willingly. Effectively. As such, at IT Glue we take each and every security incident extremely seriously, and we have…
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Choosing between general and embedded passwords
You have two kinds of passwords you can create: General and Embedded. General passwords A general password is a password that's created from the main Passwords section, and then usually linked as a related item to the relevant assets. These passwords have many uses, but should always be used whenever you have a password…
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How do I copy a password without viewing it?
This article explains how to copy a password without displaying it on screen. Instructions * Navigate to Organization > Passwords. * Locate the password you want to access and open it. * Click the Copy to clipboard icon to copy the password without viewing it. Note: If your IT Glue administrator has set up a Password…
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What is the session timeout length?
Web App Browser sessions currently timeout after 5 hours of inactivity. Users can always end their session early by clicking on their name in the top navigation bar and choosing "Log out" from the drop-down menu. If a user closes their browser tab without logging out then, depending on their browser's settings, they may…
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Is my data secure with IT Glue?
We take the security and privacy of your data seriously, and ensure you have reliable access to your data at all times. Please read more about our privacy policy and our terms of service. From an application and data perspective, we have an "Export Everything" feature which you can read about in our Exporting and backing…
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Can IT Glue staff access my data?
We treat your information with the utmost confidentiality. When you need assistance and support, we might ask that you share your screen via live session, leaving you to present and show us only the minimum of information. When the only option for support is for us to access your data, a limited number of our senior team…