/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-00RBM07PS8');

Using IT Glue Miscellaneous

Miscellaneous

Why Can't I See RMM Data in Configuration List View?
This article explains how RMM data is displayed in IT Glue. It also covers displaying RMM data columns in IT Glue's configuration list view. Prerequisites * A Manager role will only be able to see RMM matched/unmatched data for organizations that they have explicit access to. To grant access to RMM data for all…
Merging duplicate organizations
This article explains how to merge organizations, so that all items in a duplicate (source) organization are moved to a target organization and the source organization is deleted. Prerequisites * You must have Manager or Administrator access to IT Glue. * Determine which organization should be the target. It's usually…
Understanding and deleting duplicates
When duplicates are created, you'll need to find and delete them. There are a couple of ways you could end up with duplicates, and you may have to approach each scenario differently. Why duplicates occur Duplicates can occur when there is existing data in IT Glue before performing your first PSA sync. IT Glue will not sync…
Copying assets in IT Glue
This article explains how to copy assets to save time when documenting a new client. For instructions on how to copy documents, refer to Quick guide for documents instead. As an example of how you might use this feature, suppose you want to create boilerplate password templates that you can copy from one organization to…
Attaching files to IT Glue assets and documents
You can attach and store files, including PDFs, in the right-hand panel of an asset or document — for example, there may be times when you want to attach a config file or a scanned document to a configuration. You can attach any type and number of files. Note: Each file upload must be 100MB or smaller.The easiest way to…
Restoring deleted items
Introduction These instructions will help you restore information that was deleted from your account. There is no "recycle bin" into which the deleted items are moved. When an item is deleted from list view or asset view, it is immediately deleted. However, the activity logs will record this action with a (restore icon)…
Solving browser issues
Some issues that you encounter with your IT Glue account can be solved by changing your browser, clearing the browser cache, or turning off the built-in password manager in your browser. Supported Browsers Some browser issues may be caused by the browser itself. Use either Chrome, Firefox, Microsoft Edge, or Safari.…
Working with dates and times
IT Glue follows the internationally recognized ISO Date and Time format: ISO 8601 to standardize the date and time representation on the platform. ISO Date and Time format is the best representation as it is accurate and universally understandable. As IT Glue integrates with other software and computer systems, which also…
Feature request portal
If you have a great idea for a new feature, you can submit it for evaluation by Product Management. We welcome and consider every feature request submitted by the user community of IT Glue. To access the feature request portal, go to the top right of IT Glue, click on the "?" drop-down menu, and then click Suggest A…
About the System Status page
You can visit our System Status page (https://status.itglue.com/) for information about the current status and incident history report for the IT Glue platform. You'll also find system metrics that show you how well the IT Glue platform and the API are performing. This is a real-time, 24/7 health check of the IT Glue…