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Custom Roles
With custom roles, Administrators define their own custom IT Glue roles based on their business processes and needs. Custom roles can be granted permissions to administer key features in IT Glue without having full administrative access across all features. Currently, this feature allows for the creation of roles with the…
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Document Expiration
Introduction Follow this article to set up Document Expiration so you can better manage any documentation requiring follow-ups and updates. This feature includes a new Expiration Date field in the document create/edit page and an optional Document Expiration Workflow. Use of both the field and workflow in tandem allows you…
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Active Directory (AD) Security Groups
Introduction This article provides an overview of Active Directory (AD) Security Groups sync. Enabling Security Groups in Network Glue allows technicians to check AD user permissions directly in IT Glue without having to navigate to their AD server. This streamlines the workflow and allows technicians to solve simple…
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Password Access Workflow in IT Glue
For partners subscribed to Select and Enterprise plans. Introduction Follow this article to set up a Password Access workflow in IT Glue or GlueConnect so that you may receive instant notifications each time a sensitive password is accessed. Once this workflow is set, you can stay aware of all actions made to view or copy…
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Archiving Assets
Introduction Core and Flexible Assets make up the foundation of optimization for your entire account structure. These components help to make up a detailed IT environment of your client’s infrastructure and business. As you continue to document more assets to build out that environment, you may feel the need to start…
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Generating One-Time Passwords (OTP)
Introduction A one-time password (OTP) is an automatically generated numeric or alphanumeric string of characters that authenticates a user for a single login session. OTPs are much more secure than static passwords as they are only valid for a short amount of time thus offering protection from replay attacks. Using an OTP…
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Adding and removing password folder security
Introduction These steps will help you manage security permissions for passwords contained in a password folder. Password folder security allows you to protect your passwords while providing access to a select group of users. Prerequisites * This feature is available to anyone with a Creator or above user role. * Before…
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The Vault
Introduction Have the option of enabling an additional security layer to your most sensitive passwords. With Vault, host-proof hosting (or, local-only encryption/decryption) is designed to allow a user to encrypt and decrypt exclusively at the endpoint level in the user’s browser with a user-specific passphrase rather than…
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Using IT Glue Search
Previews are snapshots of results that pop up on the right side of the search results, as shown in the GIF below. Instructions To use this feature, click one of the search shortcut keys to search for one of the following asset types: Configurations, Documents, Passwords, Locations, Contacts, and Flexible Assets. Depending…
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Search
IT Glue's powerful search feature allows you to quickly find information without you having to exit the screen you're working in. This article provides an overview on how to make the most of your search capability in IT Glue. For general best practices on this topic, please read our Search best practices KB article. Search…