-
I never received an invitation email
If you believe that an invitation email was sent to you, but you haven't received it, check your spam or junk folder. Alternatively, contact the person who invited you to confirm that the email address is correct. For security reasons, the "Accept Invitation" link contained in the email expires after 6 hours. If you didn't…
-
I can't reset my password
There are a few things to take into consideration when requesting a password reset: * If the link was sent more than 6 hours ago, it's no longer valid for security reasons. Click on "Forgot your password?" again to get a new link. * Ensure that you are expecting the email at the correct address. * Check your junk or spam…
-
What if MFA stops working or I lose my phone?
This section describes how to troubleshoot common issues that can occur when you use multi-factor authentication (MFA). To sign in with MFA, you need three separate pieces of information: * Your username * Your password * A numeric code generated by an authenticator app on your mobile phone How do I sign in without my…
-
I'm having problems signing in
If your sign-in credentials are not working or you are experiencing general problems signing in, try the following: * First, ensure that you are using the correct email address and that you have typed your password correctly. * Try refreshing the page and attempt to sign in again. * If you are still unable to log in, try…
-
How do I change my account password?
Follow these quick instructions to either change or reset your password. Click on each tab below: Changing your password Forget your password?If you know your password, but want to change it: * Click on your name in the top-right corner and select Edit Profile from the drop-down menu. * In the Change Password field, enter…
-
How do I set up multi-factor authentication?
In this article, you'll learn how to set up multi-factor authentication (MFA) which provides higher security for your user account. Multi-factor authentication is a method of verifying who you are that requires the use of more than just a username and password. With MFA, you sign in with your password as well as a code…
-
How do I sign in to my account?
Follow these simple steps to sign in to your MyGlue account via the MyGlue web app. Before you begin You should have already received an invitation email prompting you to activate your user account. If you still have a pending invitation, you will need to access the link in the email before you can sign in. If you are an…