Ask the Community
Groups
Invoice export from PSA to Quickbooks fails with Validation Exception: Invalid content error. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p> Issue:</p> <p>When exporting invoices to QuickBooks, the export fails with error: <em>"Failed to be exported to QuickBooks. Error: 974003 : <strong>Invalid Data - Export Customer </strong>failed."</em></p> <p><em><strong>Error message:</strong></em></p> <div>Invoice - XXX - Failed to be exported to Quickbooks. Error 974003: Invalid Data - Export Customer '<strong><em>Account name</em></strong>' failed due to these errors - BadRequest - Validation Exception was thrown.Details: :QueryParserError: Invalid content. Lexical error at line 1, column 64. Encountered:<strong> "\u200b" (8203)</strong> </div> <p><em><strong>Cause:</strong></em> </p> <p><strong>\u200b</strong> is a "zero-width-space" in Unicode. This character is intended for invisible word separation and for line break control. If this error is seen when exporting a customer, the account name has an invisible space in it. </p> <p> Solution:</p> <ol><li> <ul><li>Navigate to CRM > Accounts > Selected account.</li> <li>Clear the name completely, give it a temporary name and Save.</li> <li>Re-type the correct name back in manually. Save</li> <li>Export the invoice again.</li> </ul></li> </ol> </article> </main>