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KRC File and Folder Drag and Drop Feature - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">Question</h3> <p>How does the new drag and drop feature work?</p> <h3 data-id="answer">Answer</h3> <div>With the introduction of the drag and drop feature with <strong>VSA 9.5.1</strong>, this feature can transfer both files and folders and it is supported on multi-platform relationships for transfers. </div> <div></div> <div>In version 1 of this feature, we support transfer from admin to the endpoint only. This feature is only for Kaseya Remote Control and not classic RC. </div> <ul><li>From Windows admin to both Windows and macOS endpoints.</li> <li>From macOS admin to both Windows and macOS endpoint</li> </ul><p>This feature is supported in all agent types:</p> <ul><li>Any Windows-based agent</li> <li> <div>macOS 32-bit and 64-bit agent</div> </li> </ul><p>Remote Control file transfer supports three different connection modes:</p> <ul><li>1-Click Session</li> <li>Private Session</li> <li>Shared Session</li> </ul><h4 data-id="how-does-it-work">How Does it Work?</h4> <p>There is a pre-defined KRC Transfer File Directory that will be created on the agent(s), this directory is static and defined as: '%kworking%\KRCFileTransfer. When a file is dragged into the session, it will drop the file into that folder within the agent. The agent will then open a window on the endpoint machine after the successful transfer of at least 1 file. A progress bar will be displayed to the user ONLY when the total size of the file/folder meets or exceeds 8MB, otherwise, no progress bar will be visible. <strong>NOTE</strong>: if the transfer exceeds 5GB a message will be displayed "<em>The total transfer size may be too large to finish before your session times out.</em>"</p> <p>In the event that the agent does not have sufficient hard drive space for the incoming files or folders than an error dialogue box will be displayed.</p> <p>Any logging for this feature will be logged into the Live Connect and Remote Control Host logs.</p> <p> </p> <p> </p> </article> </main>