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Catalina Install Error: "Can't open /opt/com/kaseya.agentsetup/macBlink.tif for copy, open /opt/com.kaseyagentsetup/macBlink.tif: no such file..." - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="problem">PROBLEM</h3> <p>Catalina Install Error: "<strong>Can't open /opt/com/kaseya.agentsetup/macBlink.tif for copy, open /opt/com.kaseyagentsetup/macBlink.tif: no such file or directory</strong>" found in the installer logs (agent.log) located at /opt/com.kaseya.agentsetup/logs.</p> <h3 data-id="cause">CAUSE</h3> <p>Currently, there is not an Agent icon image for the Mac agent package to copy during package installation:<br><img src="https://us.v-cdn.net/6032361/uploads/migrated/2GX6MURR9KN5/mceclip0.png" alt="mceclip0.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <h3 data-id="resolution">RESOLUTION</h3> <p>Navigate to <strong>System > Customize > Site Customization > Agent Icons, </strong>click on the <strong>EDIT</strong> button, then for the MAC image icons, click on "Use Default" for all FOUR icons. After this step, please attempt another install. <br><img src="https://us.v-cdn.net/6032361/uploads/migrated/BAQG03V3G6DX/mceclip1.png" alt="mceclip1.png" class="embedImage-img importedEmbed-img"></img><br></p> <p> </p> <p><strong>APPLIES TO </strong></p> <p>macOS Catalina (Version 10.15)</p> <p><strong>REFERENCE</strong></p> <div>VSA-17156 </div> </article> </main>