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Reset MFA for new device - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">QUESTION</h3> <p>How do I reset MFA for a new device?</p> <h3 data-id="resolution">RESOLUTION</h3> <div> <div>Any System/Admin user can reset the 2FA login by navigating to <strong>System >Server Management > Logon Policy</strong> > <strong>Two Factor Authentication</strong> <strong>Settings</strong> section,<strong> </strong>select the user account, and remove the enrollment.</div> <div> <div> </div> <div> <div>On the next login, the user in question will be prompted to set up 2FA by scanning a QR code.</div> </div> </div> </div> <p><br><img src="/attachments/token/QzYaQLhSzoHv3PMl049T927kn/?name=inline-1040396813.png" data-original-height="781" data-original-width="1453" alt="image" class="embedImage-img importedEmbed-img"></img></p> <p>For more info, please refer to our <a href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2Fwebhelp%2FEN%2FVSA%2F9050000%2FEN_VSA_2FA_User_Manual.pdf" rel="noopener nofollow">VSA Two-Factor Authentication User Guide</a></p> <p><strong>APPLIES TO </strong></p> <p>VSA 9.5 or later</p> <div> </div> </article> </main>