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Create an End-User Account for Remote Control Access - Connect IT Community | Kaseya
<main> <article class="userContent"> <h2 data-id="question">Question</h2> <p>How do I create a VSA account, so end-users can access their own machines for the remote control feature? </p> <h2 data-id="resolution">Resolution</h2> <p>This can be accomplished by creating a remote control only role, and a scope that is limited to the end-users machine(s). Important to note that, you can re-use the same role, however, the scope needs to be different per end-user as this is what dictates -<em>what</em>- machines they have access to. </p> <p>Navigate to System / User Security / User Roles, and click on New.</p> <p>Name your new role, in this case, we used RemoteControl and set the Type to End User or Kaseya Adcance. </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/XWI1FN2WVTIA/screen-shot-2020-03-27-at-11-44-24-am.png" alt="Screen_Shot_2020-03-27_at_11.44.24_AM.png" class="embedImage-img importedEmbed-img"></img></p> <p>Next, let's define the access rights that are needed for this new role! Once, created it will now show up under the Role column. </p> <p>Select your new role by highlighting it, then click on the Access Rights tab.</p> <p>On, the Access Rights tab, with your role selected, click on Set Role Access Rights. This will show all the different permissions that can be given to this new role. </p> <p>Please unselect everything, making the role blank. </p> <p>Now, lets set the minimum access rights to enable remote control only. Please make sure to unselect anything that is not as the below, you may give out unknown extra privileges. </p> <p><strong>Agent</strong></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/NDQ9IXZ1LT8I/screen-shot-2020-05-18-at-2-03-32-pm.png" alt="Screen_Shot_2020-05-18_at_2.03.32_PM.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Audit</strong></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/2QIKT1ODB17K/screen-shot-2020-05-18-at-2-03-54-pm.png" alt="Screen_Shot_2020-05-18_at_2.03.54_PM.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Live Connect</strong></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/K71N6W247T8D/screen-shot-2020-05-18-at-2-04-10-pm.png" alt="Screen_Shot_2020-05-18_at_2.04.10_PM.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Remote Control (</strong><em>optional</em><strong>)</strong></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/F9JBL1TWXJB4/screen-shot-2020-03-27-at-12-04-22-pm.png" alt="Screen_Shot_2020-03-27_at_12.04.22_PM.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>System</strong></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/612S13ES2MVF/screen-shot-2020-05-18-at-2-04-23-pm.png" alt="Screen_Shot_2020-05-18_at_2.04.23_PM.png" class="embedImage-img importedEmbed-img"></img></p> <p>GREAT! Now, we have defined our role. Next, we need to create the scope, which is what the end-user can see within the VSA. </p> <p>Navigate to System / User Security / Scopes, and click on New.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/76PW6H0P5YKE/screen-shot-2020-03-27-at-11-37-09-am.png" alt="Screen_Shot_2020-03-27_at_11.37.09_AM.png" class="embedImage-img importedEmbed-img"></img></p> <p>Now, select the scope from the middle column, and click on the Machines tab. Here is where we can add the desired machines. NOTE: You can also add an entire Organization or a Machine Group. </p> <p>Click on Assign, and select the desired machine to be added. </p> <p>The last step is to create a User and assign the new role and scope you created for them. They should be all set by login into the VSA, using the same URL as you. </p> <p> </p> <p> </p> </article> </main>