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Kaseya Fusion FAQ's - Connect IT Community | Kaseya
<main> <article class="userContent"> <p>This document is meant to serve as a tool to answer Frequently Asked Questions for Kaseya Fusion Mobile App: VSA and BMS</p> <p> </p> <p><strong>What is Kaseya Fusion?</strong></p> <p>Kaseya's latest release is now available in your Mobile Marketplace. This app seamlessly integrates <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.kaseya.com%2Fproducts%2Fvsa%2F" rel="noopener noreferrer nofollow">VSA</a> with <a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.kaseya.com%2Fproducts%2Fbms%2F" rel="noopener noreferrer nofollow">BMS</a> under a single mobile app. This app is eliminating the space between with a truly unified experience through deep workflows in a mobile application. You can manage IT tickets and monitor endpoints from anywhere, all in the palm of your hand. You can eliminate the hassle of logging into a laptop when you have to be onsite.</p> <p>We have a brief video highlighting the application <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dp93Imp4ZGaw">here</a>.</p> <p><strong>Is there an added cost to Kaseya Fusion?</strong></p> <p>There is no cost to Kaseya Fusion. Subscriptions are required from VSA and/or BMS in order to use the mobile application.</p> <p><strong>What are the supported platforms for Kaseya Fusion?</strong></p> <p>We have created an article <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/360004517858-Supported-Platforms">here</a>.</p> <p><strong>What kind of authentication is supported for Kaseya Fusion app?</strong></p> <p>We have created an article <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/360004517838-Known-Authentication-Limitations">here</a>.</p> <p> ---------</p> <p>Fusion Endpoint (VSA) FAQ</p> <p><strong>What are the requirements to leverage Fusion Endpoint (VSA)?</strong></p> <p>It is highly recommended your Kaseya VSA server to be on VSA version 9.5.0.28 or above. </p> <p><strong>Does Fusion Endpoint (VSA) support Multi-Factor Authentication?</strong></p> <p>Yes! With VSA version 9.5.0.28, Fusion now supports Native and Passly Multi-Factor Authentication</p> <p><strong>How many agent procedures (scripts) can I add as part of my actions?</strong></p> <p>You can have up to six agent procedures as part of your actions. Users can change the actions and their order at anytime.</p> <p><strong>When I login, I receive a VSA Admin Role not supported error. What does this mean?</strong></p> <p>Fusion VSA requires VSA Admin role type in all user accounts due to it's ability to execute commands/procedures on endpoints.</p> <p><strong>Where do I create a ticket if I have an issue?</strong></p> <p>Please create a ticket at helpdesk.kaseya.com and our support engineers will assist you. </p> <p><strong>I receive a 'Java.security.cert.CertPathValidatorException' error when attempting login. </strong></p> <p>Fusion does not support self-signed certificates as part of our authentication. We recommend to review your server hostname via <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fwww.sslshopper.com%2F">https://www.sslshopper.com/</a> to confirm all categories pass.</p> <p><strong>Following Initial Setup, Kaseya Fusion requires a full re-onboard each time I login. Is this normal behavior?</strong></p> <p>This is not the user login experience for Fusion. If you are experiencing this, it is typically associated with a migration issue of data. Please uninstall and re-install the application to refresh the libraries and issue should be resolved.</p> <p><strong>Fusion Kaseya Live Connect: Forbidden Error received when attempting Live Connect</strong></p> <p>As we refine our messaging within the Fusion Application; the forbidden error in majority of cases refers to the actual endpoint restricting remote access/remote control/live connect from the VSA System. We suggest to review the endpoint policies via the VSA UI.</p> <p>Fusion Endpoint (BMS) FAQ</p> <p><strong>What levels of authentication are supported for Fusion PSA (BMS)?</strong></p> <p>We have created an article <a rel="nofollow" href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/articles/360004517838-Known-Authentication-Limitations">here</a>.</p> <p><strong>Will Ticketing or Service Desk modules be included in the PSA function of Fusion?</strong></p> <p>The current plans on Fusion is to expand BMS functionality within Fusion.</p> </article> </main>