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macOS Agent Permissions for Remote Control - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question"><strong><span data-contrast="auto">Question</span></strong></h3> <p><span data-contrast="auto">What permissions must be set in 10.14 and 10.15 (Mojave + Catalina) in order to use Remote Control and Live Connect? Or, I can only see the background when I remote control a macOS agent. </span></p> <h3 data-id="resolution"> <strong><span data-contrast="auto">Resolution</span></strong><span data-contrast="auto"></span> </h3> <p>There are two different permissions that must be set in order for Kaseya Live Connect and Remote Control to work on the latest version of macOS. Under System Preferences / Security & Privacy / Accessibility (Picture 1) <em>and</em> Screen Recording (Picture 2). You must allow the <strong>KaseyaRemoteControlHost,</strong> and ensure it's checked on both areas. </p> <p><em>Picture 1</em></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/NYHLSUVQOG7C/blobid0.jpg" alt="blobid0.jpg" class="embedImage-img importedEmbed-img"></img></p> <p><em>Picture 2</em></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/VKWRZAZT59VE/blobid1.jpg" alt="blobid1.jpg" class="embedImage-img importedEmbed-img"></img></p> </article> </main>