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New or Native 2FA (Two-Factor Authentication) not working in VSA - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p>Users not prompted to configure new or native 2FA (Two-Factor Authentication) in VSA even after enabling the user for 2FA enrollment.</p> <p><strong>CAUSE</strong></p> <p><em>If you have used Authanvil 2FA with your VSA in the past you need to completely disable Authanvil 2FA first for the New or Native 2FA to work.</em></p> <p><strong>RESOLUTION</strong></p> <p>1. Login to VSA as a master admin.</p> <p>2. Navigate to Authanvil > Two Factor Auth > Configure Kaseya Logon</p> <p>Replace the Authanvil SAS URL to <strong><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Flocalhost%2Fauthanvil%2Fsas.asmx">https://localhost/authanvil/sas.asmx</a></strong></p> <p>Kaseya Logon Configuration: "<strong>E</strong><strong>nable" </strong>the option<strong> "Disable two-factor auth during Kaseya server logons"</strong></p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/YSLOA0YTBF1T/mceclip1.png" alt="mceclip1.png" class="embedImage-img importedEmbed-img"></img></p> <p>3. Once done save the settings and enable the new/native 2FA for the users from System > Server Management > Logon Policy. During the next login, users will get the option to scan the QR code and enroll for the new 2FA.</p> <p><strong>NOTE:</strong> If the still persists even after following the above steps, please create a support ticket. </p> <div> </div> </article> </main>