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Enabling Two-Factor Authentication (2FA) for Email Parser and SMTP Account - Connect IT Community | Kaseya
<main> <article class="userContent"> <h3 data-id="question">QUESTION</h3> <p><span lang="EN-US" data-contrast="none">How </span><span lang="EN-US" data-contrast="none">can </span><span lang="EN-US" data-contrast="none">I use </span><span lang="EN-US" data-contrast="none">the BMS/</span>Vorex email parser and/or <span lang="EN-US" data-contrast="none">outbound email </span><span lang="EN-US" data-contrast="none">with</span><span lang="EN-US" data-contrast="none"> </span><span lang="EN-US" data-contrast="none">a </span><span lang="EN-US" data-contrast="none">mailbox </span><span lang="EN-US" data-contrast="none">that </span><span lang="EN-US" data-contrast="none">has</span><span lang="EN-US" data-contrast="none"> </span><span lang="EN-US" data-contrast="none">Multi</span><span lang="EN-US" data-contrast="none">-Factor Authentication</span><span lang="EN-US" data-contrast="none"> (MFA)</span><span lang="EN-US" data-contrast="none">?</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h3 data-id="resolution">RESOLUTION</h3> <p><span data-contrast="none">The</span><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none">BMS/Vorex/VSA Ticketing/VSA Service Desk</span></strong><span data-contrast="none"> </span><span data-contrast="none">emai</span><span data-contrast="none">l parser uses the IMAP protocol, and outbound email uses</span><span data-contrast="none"> </span><span data-contrast="none">the </span><span data-contrast="none">SMTP</span><span data-contrast="none"> protocol</span><span data-contrast="none">.</span><span data-contrast="none"> If the mailbox account </span><span data-contrast="none">that </span><span data-contrast="none">you are using</span><span data-contrast="none"> is configured </span><span data-contrast="none">with</span><span data-contrast="none"> MFA</span><span data-contrast="none">, y</span><span data-contrast="none">ou can use an app password </span><span data-contrast="none">when setting up</span><span data-contrast="none"> your email parser </span><span data-contrast="none">(IMAP) </span><span data-contrast="none">or your </span><span data-contrast="none">outbound email (</span><span data-contrast="none">SMTP</span><span data-contrast="none">)</span><span data-contrast="none"> </span><span data-contrast="none">within BMS/Vorex</span><span data-contrast="none">.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="none">Here are some links </span><span data-contrast="none">describing the use of </span><span data-contrast="none">a</span><span data-contrast="none">pp </span><span data-contrast="none">p</span><span data-contrast="none">asswords</span><span data-contrast="none">:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="none">Microsoft - </span></strong><span data-contrast="none"><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhelp%2F12409%2Fmicrosoft-account-app-passwords-and-two-step-verification">https://support.microsoft.com/en-us/help/12409/microsoft-account-app-passwords-and-two-step-verification</a></span></p> <p><span data-contrast="none"><strong>NOTE: Microsoft published <a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fpartner-center%2Fpartner-security-requirements">Partner Security Requirements</a> that recommends using MFA for mailbox user accounts. This publication mentions the use of app passwords for IMAP and SMTP (see link above for details). </strong></span></p> <p><strong><span data-contrast="none">Office 365</span></strong><span data-contrast="none"> - </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fcreate-an-app-password-for-office-365-3e7c860f-bda4-4441-a618-b53953ee1183"><span data-contrast="none"><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Fcreate-an-app-password-for-office-365-3e7c860f-bda4-4441-a618-b53953ee1183">https://support.office.com/en-us/article/create-an-app-password-for-office-365-3e7c860f-bda4-4441-a618-b53953ee1183</a></span></a><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="none">Google - </span></strong><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.google.com%2Faccounts%2Fanswer%2F185833%3Fhl%3Den"><span data-contrast="none"><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.google.com%2Faccounts%2Fanswer%2F185833%3Fhl%3Den">https://support.google.com/accounts/answer/185833?hl=en</a></span></a><span data-contrast="none"> </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><strong><span data-contrast="none">If you are not seeing </span></strong><strong><span data-contrast="none">the</span></strong><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none">email </span></strong><strong><span data-contrast="none">provider</span></strong><strong><span data-contrast="none"> </span></strong><strong><span data-contrast="none">that you use, please contact your email provider.</span></strong><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <div> </div> </article> </main>