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9.5.7d-QFE1 Quick Fix Engineering Release - 19 August 2021 - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><span data-contrast="auto">This Quick Fix Engineering (QFE) release fixes issues described in the topics below. For minimum system and agent requirements, see these topics in the </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Freqs%2F%23home.htm"><span data-contrast="none">Kaseya R95 System Requirements Guide</span></a><span data-contrast="auto">: </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Freqs%2F%2311465.htm"><span data-contrast="none">Kaseya Server Minimum Requirements & Configuration</span></a><span data-contrast="auto"> and </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=http%3A%2F%2Fhelp.kaseya.com%2FWebHelp%2FEN%2FVSA%2F9050000%2Freqs%2F%23home.htm"><span data-contrast="none">Agent Minimum Requirements</span></a><span data-contrast="auto">.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <div> <p aria-level="2"><span data-contrast="none">This release requires agent version <strong>9.5.0.25</strong>. Be sure to update your Windows, Mac, and Linux agents after installing this release. </span></p> </div> <h1 aria-level="2" data-id="release-schedule"> <span data-contrast="none">Release Schedule </span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h1> <p><strong><em><span data-contrast="auto">This QFE is for SaaS only.</span></em></strong><span data-contrast="auto"> Where relevant, the fixes will be made available to On-Premise customers in the next maintenance release (9.5.7e).</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul><li> <strong><span data-contrast="auto">Full SaaS deployment - </span></strong>Thursday<span data-contrast="auto"> August 19</span><span data-contrast="auto">th</span><span data-contrast="auto">, 3 am EST</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span><span data-contrast="auto"></span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"></span> </li> </ul><p><strong><span data-contrast="auto">Note:</span></strong><span data-contrast="auto"> SaaS customers will be informed of their maintenance window via </span><a rel="nofollow" href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fstatus.kaseya.net%2F"><span data-contrast="none"><a href="/home/leaving?allowTrusted=1&target=https%3A%2F%2Fstatus.kaseya.net">https://status.kaseya.net</a></span></a><span data-contrast="auto">. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <h1 aria-level="2" data-id="new-features"> <span data-contrast="none">New Features</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559739":160,"335559740":259}"> </span> </h1> <h3 aria-level="2" data-id="user-portal-home-page-and-ticketing"> <span data-contrast="none">User Portal: Home Page and Ticketing </span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <p><span data-contrast="auto">This QFE contains fixes required to support the re-introduced User Portal functionality on the SaaS platform. End users on machines with the VSA agent can access the portal in the same way they could prior to 9.5.7a, using the Agent Contact Administrator menu (double-click on system tray icon).</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <p><span data-contrast="auto"><strong>In this release</strong>, the User Portal provides the following functionality: -</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p> <ul><li data-leveltext="-" data-font="Calibri" data-listid="5" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"> <span data-contrast="auto">Home page displaying Machine ID and basic system information (the ability to create Custom Links will be restored in a later release)</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> <br><img src="https://us.v-cdn.net/6032361/uploads/migrated/0JPNXL3IBERW/blobid0.png" alt="blobid0.png" class="embedImage-img importedEmbed-img"></img><br></span> </li> <li> <span data-contrast="auto">Ticket interface with the following ticket platforms: - </span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span> <ul><li> <span data-contrast="auto">VSA Service Desk </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"></span><span data-contrast="auto"> (including automation tasks providing integration with 3</span><span data-contrast="auto"><span data-fontsize="11">rd</span></span><span data-contrast="auto"> party </span>PSA’s via MSP Assist plugin)<span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto">NextGen Ticketing / BMS - This integration does not use or depend on VSA Service Desk. It works by VSA interacting directly with BMS.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> <br><img src="https://us.v-cdn.net/6032361/uploads/migrated/0W7FID3E7NJJ/blobid1.png" alt="blobid1.png" class="embedImage-img importedEmbed-img"></img><br></span> </li> </ul></li> <li> <span data-ccp-props="{"134233279":true,"201341983":0,"335559685":720,"335559739":160,"335559740":259}"> </span><span data-contrast="auto">The updated Ticketing interface provides the following functionality: - </span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span> <ul><li> <span data-contrast="auto">Create ticket </span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto">Edit / Change ticket:</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> <ul><li> <span data-contrast="auto">Add Note</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto">Add Attachment</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul></li> <li> <span data-contrast="auto">Close ticket</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> <li> <span data-contrast="auto">View Active or Closed tickets.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335559739":160,"335559740":259}"> </span> </li> </ul></li> </ul><h4 aria-level="2" data-id="known-issues"> <span data-contrast="none">Known issues</span><span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559738":40,"335559739":0,"335559740":259}"> </span> </h4> <ul><li data-leveltext="-" data-font="Calibri" data-listid="5" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1"> <span data-contrast="auto">The following issues will be addressed in future releases: -</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559737":0,"335559739":160,"335559740":259}"> </span> <ul><li data-leveltext="-" data-font="Calibri" data-listid="7" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1"> <span data-contrast="auto">On a masOS agent using Safari as default browser, the Description field for creating a new ticket is not accessible and information cannot be entered.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":1080,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span> </li> <li data-leveltext="-" data-font="Calibri" data-listid="7" aria-setsize="-1" data-aria-posinset="8" data-aria-level="1"> <span data-contrast="auto">If Ticketing platform is NextGen Ticketing / BMS, the end user cannot download file attachments from the ticket through the portal interface.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":1080,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span> </li> <li data-leveltext="-" data-font="Calibri" data-listid="7" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1"> <span data-contrast="auto">If browser session is left inactive for a while, errors may be displayed when trying to interact with the Ticket interface again. Closing the browser tab and reinitiating the session via Agent menu will resolve this.</span><span data-ccp-props="{"134233279":true,"201341983":0,"335551550":1,"335551620":1,"335559685":1080,"335559737":0,"335559739":160,"335559740":259,"335559991":360}"> </span> </li> </ul></li> </ul><h1 aria-level="2" data-id="bug-fixes"> <span data-contrast="none">Bug Fixes</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h1> <h3 aria-level="3" data-id="service-desk"> <span data-contrast="none">Service Desk</span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <ul><li> <span data-contrast="auto">Fixed an issue where the Ticket Change Procedure was not executed if the Ticket status was changed via the REST API or using the User Portal Ticket interface. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"></span> </li> <li><span data-contrast="auto">Fixed an issue where ticket changes made through User Portal were not evaluated correctly when executing Ticket Change Procedures, for example when using IF testIncidentProperty() statement.</span></li> </ul><h3 aria-level="3" data-id="user-portal"> <span data-contrast="none">User Portal </span><span data-ccp-props="{"201341983":0,"335559738":40,"335559739":0,"335559740":259}"> </span> </h3> <ul><li> <span data-contrast="auto">Fixed an issue where the User Portal was not loaded on a SaaS agent machine because it was not directing to the correct web server address.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"></span> </li> </ul><p> </p> <p> </p> </article> </main>