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BMS : No tickets seen in tickets listing with a queue or status filter - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Question: </strong></p> <p>I am unable to see any tickets in the tickets listing page when I have a filter, for example, a queue or statuses. Manually searching for a ticket number or listing with no filter works fine. </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/3OFXJJSWKHBB/mceclip0.png" alt="mceclip0.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p><strong>Answer : </strong></p> <p>The main cause for this to happens is if the search field contains apostrophe <strong>'. </strong>For example, Ramya's Reopen or ramya's Q.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/S9S249HW58NW/mceclip1.png" alt="mceclip1.png" class="embedImage-img importedEmbed-img"></img></p> <p>This will affect the search. <strong>The apostrophe is considered a forbidden character</strong> and BMS does not accept it. Renaming the fields by removing or changing to any other character should fix the issue.</p> <p> </p> <p>Please contact <a href="https://kaseya.vanillacommunities.com/kb/articles/aliases/kaseya/hc/en-gb/requests/new" rel="noopener nofollow">Kaseya Support</a> if you continue to receive this error.</p> </article> </main>