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IT Glue widget in Kaseya BMS for Hardware asset has error: The record could not be found.It may have been removed or you don't have permission to view it. - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>PROBLEM</strong></p> <p> </p> <p><em>IT Glue widget in Kaseya BMS for Hardware asset has error: <strong>The record could not be found.it may have been removed or you don't have permission to view it.</strong></em></p> <p> <em><img src="https://us.v-cdn.net/6032361/uploads/migrated/KECIPI537161/1.png" alt="1.png" class="embedImage-img importedEmbed-img"></img></em></p> <p><strong>CAUSE</strong></p> <p> <strong><em>The error happens when we have Asset category on BMS not matching with IT glue.</em></strong></p> <p><em><img src="https://us.v-cdn.net/6032361/uploads/migrated/YRC05MNW0YP3/2.png" alt="2.png" class="embedImage-img importedEmbed-img"></img></em></p> <p> </p> <p><strong>RESOLUTION </strong></p> <p> </p> <p>Edit the BMS RMM integration on VSA under Admin>Service desk>RMM integration>Asset mapping. Set it to <strong>Assign as Server or Workstation based on OS Type and </strong>Save the settings </p> <p><strong><img src="https://us.v-cdn.net/6032361/uploads/migrated/L37W3Q9W4VP1/3.png" alt="3.png" class="embedImage-img importedEmbed-img"></img></strong></p> <p>Now, Re-import the Asset on Asset Synchronization on the same page.</p> <p>In IT Glue, navigate to <strong>Account > Integrations > Kaseya BMS</strong> to review the data that you want to be synced between IT Glue and Kaseya BMS. Click the <strong>Save</strong> button to apply your changes.<br><br></p> <p><img src="https://kb.itglue.com/hc/article_attachments/360028092251/Kaseya_BMS___IT_Glue.png" alt="Kaseya_BMS___IT_Glue.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <p>Once done, Run Manual Sync on the ITglue for BMS Integration.</p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/VSYQFLY7RN1P/mceclip0.png" alt="mceclip0.png" class="embedImage-img importedEmbed-img"></img></p> <p>Once the Sync is completed, Click on Refresh to see the information IT Glue widget in Kaseya BMS.</p> <p> </p> <p><img src="https://us.v-cdn.net/6032361/uploads/migrated/IGFC1ZKZZ6H0/mceclip1.png" alt="mceclip1.png" class="embedImage-img importedEmbed-img"></img></p> <p> </p> <div> </div> </article> </main>