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Not able to use HTML Tags such as < or > in BMS (Any area of names/Titles) - Connect IT Community | Kaseya
<main> <article class="userContent"> <p><strong>Problem</strong> — An attempt to include Html tags such as < or > in <strong>Ticket Title</strong> under <strong>My Templates</strong>, throws error 500 message and does not let you save the Template with the required changes until the HTML Tags are removed. </p> <p> For example:</p> <p> <img src="https://helpdesk.kaseya.com/attachments/token/O72sHKrKRwfae0AlejqBj4bGQ/?name=2019-06-26_09-24-17.png" alt="2019-06-26_09-24-17.png" class="embedImage-img importedEmbed-img"></img></p> <p><strong>Cause —</strong> In BMS Templates, Html tags such as < or > cannot be included in any part of the Titles due to Security reasons. </p> <p><strong>Resolution or Workaround</strong> — </p> <p>This is as per the design and cannot be modified. The workaround for this is to use Non-HTML characters like angle brackets [ ]. </p> <p>For example, you could use <strong>[Name of User]</strong> instead of <Name of User>.</p> <p> </p> <p><strong>Metadata </strong>(outlined in the template) — BMS and Vorex.</p> </article> </main>